Food Service Manager

Roanoke, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, operating in 15 countries and serving millions of guests every day. With a commitment to excellence and a strong mission rooted in service, Aramark aims to create impactful experiences for their clients, employees, communities, and the planet. The company fosters an inclusive work environment where every employee enjoys equal employment opportunity, reflecting its dedication to diversity and respect for individuals regardless of their background or characteristics protected by law. Emphasizing professional growth, Aramark provides career paths that develop talents, fuel passions, and empower team members to reach their full potential through continuous learning and challenges. This culture of growth supports employees in pursuing new challenges or finding a supportive and rewarding workplace experience.

The Food Service Manager at Aramark plays a critical management role within an overnight facility, acting as a key leader responsible for developing and implementing dietary solutions tailored to meet client needs and preferences. The position involves overseeing dietary operations, ensuring compliance with safety and sanitation standards, and managing financial and productivity outcomes associated with food service. This role requires fostering a positive, productive team environment to deliver high-quality food services efficiently and align with client expectations and company goals. The Food Service Manager leads the front of house of the dining operation, coordinating with the Food Service Director to ensure smooth and seamless delivery of services to customers in environments such as cafeterias or residential dining facilities. This role demands a strong focus on leadership, operational excellence, and customer satisfaction.

In addition to managing daily operations, the Food Service Manager engages in developing team members through Aramark’s coaching model, rewarding performances, and driving continuous improvement in service delivery. Financial oversight is essential, as the manager is responsible for maintaining profit & loss statements, meeting company financial targets, and educating the team on operational metrics and cost controls. The position involves active collaboration with other departments to create a unified food service experience. Aramark encourages flexibility and adaptation as job duties may evolve with changing client needs and business requirements to maintain top-tier performance and customer satisfaction. Overall, this leadership role integrates culinary expertise with management acumen to provide exceptional food services in senior living, healthcare, or similar food service settings.

Job Requirements

2 to 3 years of culinary manager experience within senior living and/or healthcare fields
2 to 3 years of experience in a management role
bachelor's degree or equivalent experience preferred
strong interpersonal skills
ability to maintain effective client and customer rapport
excellent customer service skills
ability to work collaboratively with other departments
ability to lift, carry, push and pull up to 50 lb occasionally
ability to stand for extended periods
willingness to adhere to safety, health, and wage and hour policies

Job Qualifications

Requires at least 2 to 3 years of culinary manager experience within senior living and/or healthcare fields
requires at least 2 to 3 years of experience in a management role
bachelor's degree or equivalent experience preferred
strong interpersonal skills
ability to maintain effective client and customer rapport for mutually beneficial business relationships
ability to demonstrate excellent customer service using Aramark's standard service model
ability to maintain an effective working relationship with other departments for a unified food service experience
requires occasional lifting, carrying, pushing, and pulling up to 50 lb
must be able to stand for extended periods

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
reward and recognize employees
ensure individual and team performance meets objectives and client expectations
plan and lead daily team briefings
ensure safety and sanitation standards in all operations
identify client needs and communicate operational progress
ensure the completion and maintenance of profit and loss statements
deliver client and company financial targets
adopt all Aramark processes and systems
understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
bring value through efficient operations, appropriate cost controls, and profit management
follow the operational excellence fundamentals by meeting and maintaining food and labor initiatives
ensure entire team is trained and able to implement
supervise team regarding production, quality and control
maintain a safe and healthy environment for clients, customers and employees
follow all applicable policies, rules and regulations including safety, health, wage and hour requirements
lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
plan, direct, and coordinate food service activities to deliver a finished product to the customer