Food Service Manager

Hy-Vee is a well-established and respected chain of supermarkets known for its commitment to providing excellent customer service, fresh products, and a community-focused shopping experience. Operating in the retail grocery sector, Hy-Vee emphasizes a friendly work environment where employees are engaged, motivated, and treated as valuable contributors to the company's success. The company’s motto, "a helpful smile in every aisle," reflects its customer-centric philosophy and highlights the importance of an enthusiastic and dedicated workforce. With a focus on not only food quality but also customer satisfaction and employee wellbeing, Hy-Vee is committed to fostering a supportive and professional environment for all its employees.

This job posting is for the position of Food Service Manager within the Market Grille department at Hy-Vee. The position is an exempt role that offers a unique leadership opportunity for individuals passionate about food service excellence and customer engagement. As a Food Service Manager, you will be responsible for providing prompt, efficient, and friendly customer service that upholds Hy-Vee’s high standards. This role involves supervising and collaborating with multiple food service teams including Chinese, Italian, Restaurant, and Kitchen departments to ensure the freshest, most innovative, and highest quality food products are prepared and offered at competitive prices.

The Food Service Manager plays a key role in managing day-to-day operations by overseeing food quality and presentation, managing inventory, planning menus with chefs, estimating food and beverage costs, and enforcing sanitary and safety standards. This role requires strong leadership skills as you will be responsible for hiring, training, scheduling, and supervising the department’s food service personnel. Additionally, this position requires collaboration with store management, marketing, and advertising teams to plan special restaurant functions and promotions. The manager also handles customer complaints and ensures compliance with health, safety, and liquor regulations.

Hy-Vee values a range of core competencies for this role including partnerships, a growth mindset, results orientation, customer focus, and professionalism. This position demands excellent hospitality skills, practical problem-solving abilities, and the capacity to perform multiple arithmetical calculations related to food cost and pricing. Physical demands include medium work that involves lifting, pulling, and other activities, and the role operates in a fast-paced environment with exposure to noise, cleaning chemicals, and equipment hazards.

Overall, this Food Service Manager job at Hy-Vee offers fulfilling responsibilities in a dynamic retail food service environment that supports personal growth and professional excellence. If you have experience in food service management, enjoy working with diverse teams, and thrive in a customer-focused atmosphere, this role provides an excellent platform for career advancement within a reputable and customer-centered company.