Job Overview
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
401K plan with Employer Matching
Paid Time Off
Inclusive culture
complimentary hotel stays
Mental health initiatives
diversity and inclusion programs
Free food and beverages on duty
Job Description
Four Seasons is a globally renowned luxury hospitality company recognized for its commitment to delivering exceptional guest experiences and creating a world-class employee environment. Powered by a diverse and passionate team, Four Seasons emphasizes personal growth, mutual respect, and empathy, cultivating a culture where individuals are encouraged to push their limits and treat others as they wish to be treated. As a leader in luxury hotel and resort management, Four Seasons operates numerous properties worldwide, consistently setting the standard for excellence in hospitality. The company’s dedication to genuine connections and sophisticated service ensures that guests, residents, and partners receive unforgettable experiences across all interactions and touchpoints.
The Food Service Manager role at Four Seasons is a pivotal leadership position specifically focused on overseeing daily operations at The Merchant Room, an upscale French-American steakhouse developed in partnership with acclaimed Chef Gavin Kaysen. The Merchant Room combines classic steakhouse traditions with refined French culinary artistry, creating an elegant dining ambiance tailored for breakfast, lunch, and dinner services. This role demands a hospitality-driven leader with a profound appreciation for fine dining and a strong ability to lead a team in delivering polished, memorable guest experiences. This position requires active engagement with the prelaunch team, involving recruiting, training, and inspiring restaurant personnel from supervisors to assistant managers to uphold the highest cultural and service standards.
The Food Service Manager will be responsible for ensuring the quality and presentation of all food items while offering expert guidance on wine and spirits selections suited for an upscale clientele. Collaboration is critical, working closely with the Assistant Director and Director of Food & Beverage, Executive Chef, and Sous Chefs to design creative menus and curated wine offerings that ensure premium product quality at competitive prices. This role also involves managing labor costs, efficient scheduling, budgeting, strategic procurement, inventory control, and cash handling duties to maintain profitability and smooth operations.
Strong visibility on the restaurant floor is essential, encouraging positive guest interactions, addressing concerns with professionalism and empathy, and maintaining a welcoming environment for guests and staff. Additional responsibilities include periodic assessments of restaurant space and equipment to suggest improvements that enhance operational standards and aesthetics. The Food Service Manager will also directly assist with drink service to maximize customer satisfaction and help maintain a clean, secure environment.
Overall, this role integrates hospitality leadership, operational management, and a customer-centric mindset to reinforce Four Seasons’ commitment to luxury with genuine heart, delivering extraordinary dining experiences that align with the brand’s culture of respect, empathy, and excellence.
The Food Service Manager role at Four Seasons is a pivotal leadership position specifically focused on overseeing daily operations at The Merchant Room, an upscale French-American steakhouse developed in partnership with acclaimed Chef Gavin Kaysen. The Merchant Room combines classic steakhouse traditions with refined French culinary artistry, creating an elegant dining ambiance tailored for breakfast, lunch, and dinner services. This role demands a hospitality-driven leader with a profound appreciation for fine dining and a strong ability to lead a team in delivering polished, memorable guest experiences. This position requires active engagement with the prelaunch team, involving recruiting, training, and inspiring restaurant personnel from supervisors to assistant managers to uphold the highest cultural and service standards.
The Food Service Manager will be responsible for ensuring the quality and presentation of all food items while offering expert guidance on wine and spirits selections suited for an upscale clientele. Collaboration is critical, working closely with the Assistant Director and Director of Food & Beverage, Executive Chef, and Sous Chefs to design creative menus and curated wine offerings that ensure premium product quality at competitive prices. This role also involves managing labor costs, efficient scheduling, budgeting, strategic procurement, inventory control, and cash handling duties to maintain profitability and smooth operations.
Strong visibility on the restaurant floor is essential, encouraging positive guest interactions, addressing concerns with professionalism and empathy, and maintaining a welcoming environment for guests and staff. Additional responsibilities include periodic assessments of restaurant space and equipment to suggest improvements that enhance operational standards and aesthetics. The Food Service Manager will also directly assist with drink service to maximize customer satisfaction and help maintain a clean, secure environment.
Overall, this role integrates hospitality leadership, operational management, and a customer-centric mindset to reinforce Four Seasons’ commitment to luxury with genuine heart, delivering extraordinary dining experiences that align with the brand’s culture of respect, empathy, and excellence.
Job Requirements
- degree in hotel or restaurant management or equivalent experience
- two to three years of supervisory or assistant manager experience in food and beverage
- proven leadership skills
- strong communication abilities
- ability to multitask in a fast-paced setting
- knowledge of four seasons policies and procedures
- proficiency with food and beverage technology
- fluent in english
- availability for flexible shifts including weekends and holidays
Job Qualifications
- degree in hotel or restaurant management or equivalent experience
- two to three years in a supervisory or assistant manager role within food and beverage
- proven leadership and conflict resolution skills
- exceptional communication and interpersonal abilities
- ability to manage multiple responsibilities in a fast-paced environment
- thorough knowledge of operations aligned with Four Seasons cultural standards
- proficiency in food and beverage technology systems
- strong command of written and spoken english
- flexibility to work various shifts including weekends and holidays
Job Duties
- engage with the prelaunch team
- select, train, assess, lead, inspire, and manage restaurant staff including supervisors and assistant managers
- ensure compliance with cultural and service expectations
- maintain strong visibility within the restaurant to encourage positive guest interactions and address concerns
- ensure quality and arrangement of food items and provide expertise on wine and spirits
- collaborate with food and beverage leadership and chefs to design menus and wine selections
- manage labor and operational costs through scheduling, budgeting, procurement, inventory control, and cash handling
- review and implement improvements to restaurant space and equipment
- assist in serving drinks to guests
- maintain a clean, secure, and welcoming environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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