Food Service Manager

Chester, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee assistance program

Job Description

Aramark is a global leader in food service, facilities, and uniform services, proudly serving millions of customers daily across 15 countries. Known for their commitment to service excellence and a strong dedication to their partners, communities, and the environment, Aramark fosters a work culture that encourages career development and professional growth. Their mission centers on doing great things for each other and their stakeholders, ensuring every employee enjoys equal opportunities and a supportive workplace free from discrimination. Operating in diverse sectors, Aramark integrates sustainable practices and innovation to enhance the experiences they deliver.

The Food Service Manager role at the Delaware County Jail represents a crucial leadership position responsible for developing and implementing dining solutions tailored to meet customer needs and preferences within a secure correctional facility environment. This management role includes oversight of dining operations where customers order prepared foods from a defined menu, requiring precision, efficiency, and adherence to strict safety and sanitation standards. The successful candidate will lead teams by employing Aramark's coaching model to engage, develop, and recognize employees, thus fostering a motivated workforce committed to quality service.

In addition to team leadership, the Food Service Manager will manage client relationships by identifying client needs and communicating operational progress effectively. Ensuring financial performance is also key, including maintaining profit and loss statements, delivering on financial targets, and utilizing Aramark's processes and systems to manage performance metrics, data, inventory, and ordering trends. This role demands a strong focus on productivity through efficient operations, cost controls, and profit management, with oversight on food and labor initiatives.

Compliance is paramount in this environment, requiring the Food Service Manager to uphold safety and health regulations and maintain a safe environment for clients, customers, and employees alike. Additional responsibilities include leading the front of house operations in collaboration with the Food Service Director and directly planning, directing, and coordinating food service activities to ensure the delivery of a finished product that meets quality standards.

This position demands adaptability as job duties may evolve to meet organizational needs. The Food Service Manager at Delaware County Jail embodies leadership, operational excellence, and customer service, playing an essential role in delivering high-quality dining services within a complex institutional setting.

Job Requirements

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport
Ability to demonstrate excellent customer service
Ability to maintain an effective working relationship with other departments
Must be able to stand for extended periods of time
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb

Job Qualifications

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments for a unified food service experience
Must be able to stand for extended periods of time
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
Educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer