Cumberland Farms logo

Food Service Leader

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $17.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

Cumberland Farms is a prominent convenience store and food service chain known for its commitment to quality and customer satisfaction. With a strong presence across the Northeastern United States, Cumberland Farms focuses on providing guests with an outstanding shopping experience that combines convenience with high-quality food offerings. The company prides itself on fostering a welcoming and dynamic workplace where employees can grow, contribute meaningfully, and thrive in a supportive environment. Cumberland Farms’ dedication to community values and operational excellence has established it as a trusted name in the food retail sector.

This job opening is for a leadership role within one of Cumberland Farms' food operations, suited for a high-energy, outgoing individual who enjoys working as part of a team and helping others. The position encompasses assisting with the daily management of the location's food business, ensuring that guests receive fast, efficient, and high-quality food service. The role requires overseeing food safety measures, food presentation, and operational efficiencies to maintain the highest standards. Supporting the Store Manager or Brand Manager, this position plays a key role in delivering an exceptional guest experience and fostering an engaging workplace that embodies the company's core values.

The Food Service Leader is responsible for managing food stock levels, controlling food costs and waste, and ensuring that all food preparation meets strict safety and quality standards. This includes supervising both hot and cold prepared food and beverage items, maintaining cleanliness and sanitation in the food service area, and managing equipment maintenance. Additionally, the role involves training and coaching team members on food preparation, safety protocols, and presentation to guarantee consistent quality and compliance.

Cumberland Farms values candidates who can thrive in a fast-paced environment with varying hours, including nights, weekends, and holidays, given some locations operate 24 hours. This position is available as both part-time and full-time with flexible scheduling options, accommodating different availability and commitments. Physical demands include regular lifting, standing for extended periods, and working in cooler environments, making physical stamina important.

The company is transparent about pay, offering a competitive base salary that reflects the candidate’s skills and experience. Beyond salary, Cumberland Farms provides comprehensive benefits designed to invest in employees’ growth, well-being, and career development. Employees are encouraged to bring their unique perspectives and backgrounds, contributing to a diverse and inclusive workplace culture. Cumberland Farms embraces individuality and supports every team member to succeed and excel in their roles.

In summary, the Food Service Leader position at Cumberland Farms offers a rewarding opportunity for individuals seeking leadership experience within a reputable food retail company. The role combines operational responsibility with team leadership, focusing on delivering outstanding guest service and maintaining high food quality standards. Candidates who are energetic, customer-focused, and committed to team success will find this position both fulfilling and challenging.

Job Requirements

  • High school diploma or GED
  • Minimum 6 months retail or food experience
  • Preferred 1 year in retail, service or restaurant environment
  • Serv Safe Certification preferred but not required
  • Comfortable talking and interacting with guests and team members
  • High energy and ability to move quickly between activities
  • Team oriented and willing to support team efforts
  • Availability for part-time or full-time work including nights, weekends and holidays
  • Ability to lift up to 40 pounds occasionally and stand/walk for 8 hours a day
  • Ability to work in cold environments and use specialized work attire provided

Job Qualifications

  • High school diploma or GED
  • 6 months retail or food experience minimum
  • 1 year preferred experience in retail, service or restaurant environment
  • Serv Safe Certified a plus but not mandatory
  • Comfortable talking and interacting with guests and team members
  • High energy
  • Ability to move from one activity to another quickly
  • Team oriented and willing to give extra effort to help others

Job Duties

  • Greet all guests in a friendly manner to make them feel welcomed and appreciated
  • Manage food stock levels, food costs and waste, preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items
  • Oversee the food service area’s cleanliness, sanitation and maintenance of equipment
  • Meet Company goals for food sales such as pizza, breakfast sandwiches, coffee etc.
  • Provide training, feedback, coaching and direction to fellow team members on food preparation and food safety requirements
  • Maintain relationship with third party vendors on food safety measures including monitoring and training on proper temperatures, holding times and waste processes
  • Maintain proper stock levels and proper rotation of all food products including sandwich case, sandwich warmers, pizza, chili, condiments, and pastry cases
  • Process guest transactions efficiently and friendly to minimize guest wait time
  • Perform other duties as assigned at the discretion of the Store Manager or Guest Service Leader
  • Must be able to perform the essential functions of this position with or without reasonable accommodations

Job Criteria

Experience

Entry Level (1-2 years)


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