Food Service - Lead Cook

SSA Group at The Fresno Chaffee Zoo is a renowned hospitality service provider with over 50 years of experience in partnering with cultural attractions to deliver exceptional guest experiences. SSA Group specializes in integrating admissions, culinary, and retail services into a cohesive hospitality journey that fosters human connection and innovation. Their unique approach, known as 452 Hospitality, emphasizes people, innovation, and operational intelligence to create memorable moments for guests and clients alike. As a company, SSA has built a reputation for supporting their partners in staying mission-focused while providing high-quality hospitality services that enrich visitor experiences.

SSA Group is currently seeking a Lead Cook to join their dynamic team. This role plays a crucial part in maintaining the high standards of the culinary operations at The Fresno Chaffee Zoo. Reporting directly to the Kitchen Manager(s) and Chef(s), the Lead Cook is responsible for overseeing the preparation of food both in the back of house (BOH) and on the line to ensure smooth daily restaurant operations. This position is ideal for an experienced cook who thrives in a fast-paced environment and is passionate about delivering warm, welcoming, and memorable dining experiences to guests. The Lead Cook will ensure that service standards related to quick service, food safety, quality, availability, merchandising, and guest service are consistently met.

The role involves managing food quantities for ongoing service, participating in safety protocols like temperature checks and waste rotation, and maintaining proper hygiene and safe food handling practices. Additionally, the Lead Cook supports operational needs by filling in gaps, assisting with dishwashing when necessary, and maintaining a clean and organized workspace. Effective communication with supervisors and food operations managers is essential to address any service or quality issues promptly. This position also demands an understanding of all menu items, pricing, and specials to provide accurate information to guests.

Candidates for this role should possess strong interpersonal and communication skills, problem-solving abilities, organizational talents, and flexibility to adapt in a challenging and fast-moving environment. Physical endurance to stand for extended periods and handle boxes weighing between 10 to 35 pounds is also required. The position offers a great opportunity to be part of a diverse and inclusive workplace culture that values teamwork, professionalism, and initiative.

Moreover, SSA Group supports its employees with a competitive compensation package, including overtime pay, meal plans, employee discounts, and a 401(k) plan with a 15% company match for eligible employees. The company also offers tuition discounts, bereavement leave, holiday pay, and paid sick leave in accordance with state and local laws. SSA Group is an equal opportunity employer committed to diversity, equity, inclusion, and belonging, and actively promotes sustainability and community engagement within its teams.