Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Shift Differential
Training and Development
Job Description
Banner Estrella Medical Center is a prominent healthcare facility located in Phoenix, Arizona. As a part of Banner Health, a certified Great Place To Work, this medical center boasts a 353-bed acute care hospital that provides a wide range of healthcare services for the rapidly expanding communities of west Phoenix. Opened in 2005, Banner Estrella Medical Center is an innovative, fully electronic hospital equipped with cutting-edge technology such as electronic medical records, computerized physician order entry, digital radiography, and advanced ICU monitoring systems. This focus on technology and patient care has earned the hospital recognition as one of the "ten most innovative hospitals in the country" by Newsweek Magazine, and it has been listed among the best hospitals in Phoenix by U.S. News and World Report.
The hospital environment is designed to create a soothing and healing atmosphere for patients and their families. In addition to its medical services, Banner Estrella incorporates holistic therapies, including pet therapy, aromatherapy, spiritual care, and Reiki Therapy to support patient well-being.
This specific role is a leadership position within the Culinary & Nutrition department at Banner Estrella Medical Center. The position involves overseeing the culinary service staff, ensuring the delivery of high-quality food services, regulatory compliance, and exceptional customer service. The candidate will independently lead daily culinary operations, encompassing various roles within the culinary team. Responsibilities include maintaining food safety standards according to licensing agency requirements, resolving customer service issues, training staff to enhance service delivery, managing inventory and food production within budgetary guidelines, and participating in department meetings and training sessions.
The role demands a hands-on leader who not only supervises but also actively works alongside team members in food preparation and service. The candidate must demonstrate excellent judgment in decision-making and communication, interacting professionally with patients, physicians, vendors, employees, and management alike. Shift work includes varied hours with a full-time schedule requiring availability during weekend and holiday shifts, for which a weekend shift differential is offered.
Ideal candidates will have prior experience leading shifts in a culinary setting, solid cooking skills, and a strong commitment to customer service. This role plays a critical part in the operational success of the culinary department, ensuring that all food service activities align with the hospital’s high standards for quality, safety, and patient satisfaction. This position offers an opportunity to be part of a leading healthcare organization known for both innovation and compassionate patient care.
The hospital environment is designed to create a soothing and healing atmosphere for patients and their families. In addition to its medical services, Banner Estrella incorporates holistic therapies, including pet therapy, aromatherapy, spiritual care, and Reiki Therapy to support patient well-being.
This specific role is a leadership position within the Culinary & Nutrition department at Banner Estrella Medical Center. The position involves overseeing the culinary service staff, ensuring the delivery of high-quality food services, regulatory compliance, and exceptional customer service. The candidate will independently lead daily culinary operations, encompassing various roles within the culinary team. Responsibilities include maintaining food safety standards according to licensing agency requirements, resolving customer service issues, training staff to enhance service delivery, managing inventory and food production within budgetary guidelines, and participating in department meetings and training sessions.
The role demands a hands-on leader who not only supervises but also actively works alongside team members in food preparation and service. The candidate must demonstrate excellent judgment in decision-making and communication, interacting professionally with patients, physicians, vendors, employees, and management alike. Shift work includes varied hours with a full-time schedule requiring availability during weekend and holiday shifts, for which a weekend shift differential is offered.
Ideal candidates will have prior experience leading shifts in a culinary setting, solid cooking skills, and a strong commitment to customer service. This role plays a critical part in the operational success of the culinary department, ensuring that all food service activities align with the hospital’s high standards for quality, safety, and patient satisfaction. This position offers an opportunity to be part of a leading healthcare organization known for both innovation and compassionate patient care.
Job Requirements
- High school diploma/GED or equivalent
- Minimum of one year experience in culinary services and customer service
- Ability to learn and operate computer software and point of sale systems
- Excellent communication and customer service skills
- Knowledge and experience in food preparation techniques
- Ability to inventory food and supplies and perform mathematical calculations
- Must be able to operate all onsite food service equipment
- Ability to meet food safety and sanitation standards
- Must be available to work varied shifts including weekends and holidays
- Ability to work independently while supervising others
- Must have prior lead or supervisory experience
- Must possess an Arizona Fingerprint Clearance Card if working at specified locations
Job Qualifications
- High school diploma/GED or equivalent
- One or more years of experience in culinary services and customer service roles
- Ability to operate computer software, email, and point of sale systems
- Excellent communication and customer service skills
- Ability to use good judgment in problem-solving and employee conflict resolution
- Experience in various food preparation techniques and event cooking/meal planning
- Ability to inventory food and supplies accurately
- Knowledge of food handling regulations and ability to pass certification tests
- Ability to operate standard food service equipment
- Previous supervisory or lead experience preferred
- Additional related education and/or experience preferred
Job Duties
- Independently lead and oversee daily culinary service operations while working in various roles
- Maintain food handling and sanitation standards to comply with licensing agency requirements
- Resolve customer problems and support staff development in customer service skills
- Train culinary staff in work processes and customer service delivery
- Inventory food and supplies, determine ordering and production quantities, and manage within budget and food cost guidelines
- Prepare food items according to production forecasts and recipes
- Assist with cleaning, sanitation, and equipment maintenance
- Provide training and coordination for catered events and perform billing reporting
- Participate in department meetings and training sessions
- Communicate and make decisions with customers, patients, vendors, and management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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