Food Service Lead

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, dedicated to delivering innovative solutions and exceptional experiences to its clients across various industries including education, healthcare, business, and leisure. With a strong commitment to promoting collective welfare, Aramark values treating every team member, partner, and community with equality and respect. The company strictly enforces a non-discrimination policy ensuring a safe and inclusive environment for all employees regardless of race, age, gender, disability, or military status. This approach fosters a collaborative workplace culture aimed at achieving outstanding service outcomes while prioritizing diversity and equity.

The role of Food Service Lead at Aramark is a key management position responsible for overseeing dining operations that provide customers with prepared foods from a menu. This role demands a dynamic leader who not only manages day-to-day food service activities but also actively develops and implements dining solutions tailored to the needs and tastes of customers. The Food Service Lead leverages Aramark’s coaching methodology to engage and empower team members, fostering a motivated and high-performing workforce that meets and exceeds client expectations. This position requires an individual adept at planning, organizing, and facilitating daily team meetings and ensuring that all employees are well-trained to perform their responsibilities efficiently.

Beyond team leadership, the Food Service Lead holds accountability for maintaining established safety and sanitation standards across all client interactions. The role involves close collaboration with clients to assess their needs and communicate operational progress, particularly relating to financial performance and achieving budget goals. The Food Service Lead is responsible for securing the development and sustainability of income and expense reports, aiming to meet the financial objectives set forth by both clients and the company. Operational excellence is foundational to this position, with a strong emphasis on food and labor management initiatives that improve productivity and service quality.

The Food Service Lead also oversees production processes, ensuring that quality standards and compliance requirements are consistently met. This leadership role includes maintaining a health-conscious, safe environment for customers, clients, and employees alike. Physical demands include occasional lifting of up to 50 pounds and the ability to stand for extended periods, underscoring the hands-on nature of this position. Ideal candidates possess strong interpersonal skills, a bachelor’s degree or equivalent experience, a minimum of one year in a management role, and a proven ability to deliver excellent customer service using Aramark’s standard service model. This career opportunity at Aramark offers a fulfilling path for motivated individuals committed to excellence in food service management and team leadership.

Job Requirements

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Qualifications

  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to provide a unified food service experience for all customers

Job Duties

  • Leverage Aramark's coaching methodology to actively engage and empower team members in reaching their full potential
  • Show appreciation and incentivize the hard work and dedication of your employees
  • Make certain that individual and team achievements are in line with predetermined objectives and client anticipations
  • Organize and facilitate team meetings each day
  • Maintain established standards for safety and sanitation across all client interaction processes
  • Determine the needs of clients and effectively convey the progress of operations related to financial performance
  • Secure the development and sustainability of income and expense reports
  • Achieve the financial objectives outlined by clients and the company
  • Adhere to the foundational aspects of operational excellence by effectively implementing and overseeing initiatives concerning food and labor management
  • Ensure all team members are well-trained and capable of executing their responsibilities
  • Manage a team responsible for overseeing production processes, ensuring quality standards, and maintaining compliance
  • Uphold a protected and health-conscious space for clients, customers, and employees

Job Criteria

Experience

Mid Level (3-7 years)


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