Food Service - Kitchen Supervisor

SSA is a distinguished hospitality partner with more than 50 years of experience in collaborating with cultural attractions to design exceptional hospitality experiences. The company seamlessly blends admissions, culinary, and retail services with innovation and human connection to curate memorable guest journeys. SSA’s commitment to people, innovation, and operational intelligence is embodied in their unique approach called 452 Hospitality. This philosophy centers on creating special moments with lasting impact, ensuring that service is not only efficient but heartfelt. SSA’s operations extend across several notable US locations, including Arizona, California, Chicago, and more, boasting a diverse and inclusive environment where teamwork and community are paramount.

The role of Kitchen Supervisor at SSA is pivotal to upholding the company’s 452 Hospitality standard. Reporting directly to the Kitchen Manager or Restaurant Manager, the Kitchen Supervisor is entrusted with maintaining high standards of food safety, quality, and guest service within the kitchen and back-of-house (BOH) operations. This role requires a hands-on leader who is committed to ensuring every dish and every interaction contribute to a warm and welcoming guest experience. The Kitchen Supervisor oversees daily kitchen prep, staffing, safety protocols, and operational workflows while fostering a supportive environment for team members through coaching, training, and performance management.

This position is designed for someone who thrives in a fast-paced environment and values team building, problem-solving, and operational excellence. The Kitchen Supervisor plays a key role in managing personnel including training new employees, conducting performance reviews, and addressing attendance or payroll issues, all with the objective of seamless daily restaurant operations. In addition, the supervisor maintains cleanliness, safety, and organizational standards, ensuring compliance with all local, state, and federal regulations.

SSA offers competitive compensation including eligibility for overtime pay and access to an On-Demand Pay Program, allowing employees to receive a portion of earned wages before payday. Employees benefit from meal plans, discounts, a 401(k) program with a company match, tuition discounts through partnerships, bereavement leave, and holiday pay at 1.5 times regular rates for holidays such as Christmas and Thanksgiving. Paid sick leave policies comply with state and local laws, further demonstrating SSA’s commitment to employee well-being.

This opportunity invites candidates with 1-2 years of supervisory experience and a high school diploma or equivalent to apply. The role demands physical stamina for standing extended periods and handling materials weighing 10-35 pounds. Flexibility in working varied hours including nights, weekends, and holidays is required to meet operational needs.

SSA emphasizes diversity and inclusion in its hiring practices, fostering a workplace where all employees can contribute their unique perspectives. They encourage all qualified individuals to apply for this position on a rolling basis, underscoring their dedication to creating a diverse and dynamic team that supports their mission to deliver outstanding hospitality experiences.