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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) plan with Company Match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA is a distinguished hospitality partner with more than 50 years of experience in collaborating with cultural attractions to design exceptional hospitality experiences. The company seamlessly blends admissions, culinary, and retail services with innovation and human connection to curate memorable guest journeys. SSA’s commitment to people, innovation, and operational intelligence is embodied in their unique approach called 452 Hospitality. This philosophy centers on creating special moments with lasting impact, ensuring that service is not only efficient but heartfelt. SSA’s operations extend across several notable US locations, including Arizona, California, Chicago, and more, boasting a diverse and inclusive environment where teamwork... Show More
Job Requirements
- Strong interpersonal and communication skills including the ability to articulate to General Manager and personnel
- Proven leadership skills with an understanding of team building and development, while fostering partnerships with other branch managers
- Exceptional problem-solving and decision-making skills combined with organizational abilities
- Demonstrates multi-tasking, detail, analytical, planning, and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player with personable, professional, upbeat, energetic traits, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes weighing 10-35 pounds
- Ability to work varied hours and days including nights, weekends and holidays as needed
- 1-2 years of supervisory experience
- High school diploma or equivalent
Job Qualifications
- High school diploma or equivalent
- 1-2 years of supervisory experience
- Strong interpersonal and communication skills
- Proven leadership skills
- Exceptional problem-solving and decision-making skills
- Ability to multitask and stay organized
- Demonstrated leadership and team-building capabilities
- Ability to work in fast-paced environments
- Basic computer proficiency
- Physical capability to perform duties
- Flexible work schedule availability
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensure proper uniform, hygiene, handwashing, and glove use with staff
- Support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers
- Create daily prep and item lists, delegating to employees as necessary
- Actively help to support operations and fill holes as necessary to ensure smooth service
- Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assign associates to duties, coaching through projects, daily tasks, and guest interaction
- Actively and efficiently respond to guest and client feedback, reporting to the operations manager to mitigate further complaints
- Oversee personnel duties including training new employees, issuing performance reviews, managing progressive documentation with oversight from the operations manager, reporting employee attendance and payroll discrepancies, and overseeing breaks and rest periods
- Inspect equipment and perform routine maintenance and cleaning as necessary
- Assist the team to ensure all tasks are completed timely by helping complete daily tasks
- Communicate with the Executive Chef and Food Service Operations Manager about any issues with daily service or quality
- Work directly with restaurant supervisor(s) to ensure locations operate to standard
- Remain knowledgeable of and comply with all applicable local, state, and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate complete understanding of company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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