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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) match
paid bereavement
on-demand pay
meal plan
Employee Discounts
Tuition Discount
Holiday pay
Paid sick leave
Job Description
SSA Group has been a prominent partner to cultural attractions for over 50 years, delivering seamless hospitality experiences that allow its partners to focus on their core missions. As a company, SSA blends admissions, culinary services, and retail operations with innovation and human connection to create special, lasting moments for guests, a philosophy they term 452 Hospitality. This approach emphasizes people, innovation, and operational intelligence as the foundations of exceptional guest service and operational success. The SSA Group operates in multiple locations across the United States, including the Great Plains Zoo, where this role is based.
The Great ... Show More
The Great ... Show More
Job Requirements
- Ability to stand for extended periods
- Physical ability to lift and handle boxes weighing 10-35 pounds
- Availability to work varied hours including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Proven supervisory experience
- Capability to manage multiple tasks and lead a team
- Commitment to fostering a positive work environment
- Understanding of food safety practices and regulations
Job Qualifications
- Three years of supervisory experience
- Strong leadership skills with team building and development focus
- Excellent interpersonal and communication skills
- Effective problem-solving and decision-making abilities
- Ability to multitask with attention to detail and planning skills
- Flexibility to adapt in a fast-paced environment
- Team player with professionalism, initiative, and diplomacy
- Basic computer skills for office functions
- Knowledge of food safety and operational standards
Job Duties
- Deliver warm, welcoming, and memorable guest experiences in line with 452 Hospitality
- Ensure kitchen is adequately prepped and staffed for daily operations
- Oversee quick service, food safety, quality standards, availability, merchandising, and guest service
- Manage safety logs including food temperatures, rotation, and waste
- Enforce proper uniform, hygiene, handwashing, and glove use among staff
- Support safety training particularly knife handling and slicer use
- Create daily prep and item lists and delegate tasks
- Assist operations for smooth service and complete daily tasks
- Maintain cleaning checklists and manage projects or menu planning
- Assign duties, coach associates, and manage guest interactions
- Respond to guest and client feedback promptly and report issues
- Train new employees and conduct performance reviews
- Manage employee documentation and attendance reporting
- Inspect equipment and perform maintenance and cleaning
- Communicate with Regional Executive Chef and Operations Manager regarding service or quality issues
- Ensure compliance with local, state, and federal laws
- Maintain a clean, safe, and organized work environment
- Uphold company policies and procedures
- Engage in IDEA + Belonging initiatives promoting inclusion and community efforts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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