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Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $46,300.00 - $62,400.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) with Company Match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group is a distinguished leader in the hospitality industry with over 50 years of experience partnering with cultural attractions to design exceptional hospitality journeys. Their unique approach integrates admissions, culinary services, and retail operations, all enhanced by innovation and human connection to craft a seamless and memorable guest experience. Their hospitality philosophy, dubbed '452 Hospitality,' underscores their commitment to delivering exceptional service rooted in people, innovation, and operational intelligence. SSA Group operates a range of services that support cultural venues, creating an inviting space where guests and clients enjoy warm and welcoming experiences. With a deep dedication to community... Show More
Job Requirements
- Strong interpersonal and communication skills including articulation to General Manager and personnel
- Proven leadership skills with team building and development focus
- Exceptional problem-solving and decision-making skills combined with organizational ability
- Capability to multitask with detail orientation and planning skills
- Ability to remain flexible in a fast-paced environment
- Team player who is personable, professional, upbeat, energetic, takes initiative, uses tact and diplomacy
- Computer literacy for basic office functions
- Physical ability to stand for long periods and lift 10-35 pounds
- Willingness to work varied hours including nights, weekends, and holidays as required
Job Qualifications
- 1-2 years experience in culinary
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development experience
- Exceptional problem-solving and decision-making abilities
- Ability to multitask and maintain attention to detail
- Organized and able to plan effectively
- Flexible and adaptable in a fast-paced environment
- Team player with professional and upbeat demeanor
- Basic computer knowledge for office functions
- Physical ability to stand for extended periods and handle lifting tasks
- Availability to work varied hours including nights, weekends, and holidays
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant/location is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensure proper uniform, hygiene, handwashing, and glove use with staff
- Support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers
- Create daily prep and item lists, delegating to employees as necessary
- Actively help to support operations and fill holes as necessary to ensure smooth service
- Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assist the Sous Chef in assigning associates to duties, coaching through projects, daily tasks and guest interaction
- Actively and efficiently respond to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence
- Oversee personnel duties including training new employees and issuing performance reviews, managing and issuing progressive documentation with oversight from operations manager, reporting employee attendance and hour discrepancies to payroll, and overseeing break and rest break management for BOH employees
- Inspect equipment and perform routine maintenance and cleaning as necessary
- Assist the team to ensure all tasks are completed in a timely manner
- Communicate with the Sous Chef and Food Service Operations Manager(s) regarding any issues with daily service or quality
- Work directly with restaurant supervisor(s) to ensure locations operate to standard
- Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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