Food Service Host/Hostess

UnityPoint Health is a renowned healthcare system committed to delivering patient-centered care and fostering an inclusive environment where every employee feels valued and respected. Recognized multiple times as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health places great emphasis on cultivating a positive workplace culture that supports teamwork, development, and excellence in service. The organization offers a variety of competitive benefits reflecting their dedication to supporting employees at every life stage, including paid time off, parental leave, dental and health insurance, short and long-term disability coverage, tuition reimbursement, and unique perks such as pet insurance and adoption assistance. UnityPoint Health’s holistic approach emphasizes work-life balance and personal growth, making it an ideal workplace for individuals passionate about healthcare and patient well-being.

This position is for a Food Service Host/Hostess who will play a pivotal role in delivering dietary services within patient care areas while upholding high-quality standards. The Food Service Host/Hostess is responsible for serving and storing food in accordance with specific menu and dietary procedures. This includes ensuring that all food handling and preparation meet safety and nutritional guidelines while maintaining cleanliness and sanitation of all equipment and work areas. The role also involves providing exceptional customer service by assisting patients with their meals, explaining dietary requirements, and fulfilling tray requests from patients, visitors, and staff members.

Furthermore, the Food Service Host/Hostess supports the communication between dietary services and nursing staff to verify meal accuracy and completeness. They take charge of ordering, stocking, and rotating food and supplies, carefully managing inventory to meet set par levels while keeping precise refrigeration logs. Safety and infection control standards are imperative in this role to ensure a healthy and secure environment for patients and staff alike. Training and adherence to service standards such as AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) are essential to maintaining a high caliber of service. This position requires individuals who are detail-oriented, dedicated to providing excellent customer service, and able to work efficiently within a collaborative healthcare environment. Employment in this role at UnityPoint Health offers the opportunity to be part of an organization that prioritizes employee development and recognizes individual contributions, making it more than just a job but a fulfilling career path with a positive impact on the community.