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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.66 - $26.45
Work Schedule
Flexible
Benefits
flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
Job Description
The Exchange is a well-established retail and food service company committed to delivering exceptional customer experiences while supporting the development and growth of its employees. Dedicated to operational excellence and fostering a positive work culture, the Exchange serves a diverse customer base including Department of Defense personnel and their families. The company is recognized for its flexible scheduling, comprehensive benefits, and a supportive workplace environment that encourages employees to thrive. As an integral part of the Exchange's team, associates are given access to a variety of resources, including base facilities, mass transit programs, and a stable employment status with the... Show More
Job Requirements
- Six months of restaurant or related food service operations experience
- able to lift up to 50 pounds
- able to learn and adapt to current technology needs
- able to think quickly on the spot to answer customer questions
- able to take initiative
- able to share brand knowledge
- able to lead teams to meet organizational objectives
- excellent attention to detail
- willing to cross-train and work in other areas of the store as needed
- must possess a welcoming and helpful attitude toward customers and other team members
- excellent communication skills
- basic computer skills
- six months food supervisory experience required
Job Qualifications
- Six months of restaurant or related food service operations experience
- successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA)
- able to lift up to 50 pounds
- able to learn and adapt to current technology needs
- able to think quickly on the spot to answer customer questions
- able to take initiative
- able to share brand knowledge
- able to lead teams to meet organizational objectives
- excellent attention to detail
- willing to cross-train and work in other areas of the store as needed
- must possess a welcoming and helpful attitude toward customers and other team members
- excellent communication skills
- basic computer skills
- six months food supervisory experience required
Job Duties
- Supervises the preparation and sale of food items during an assigned shift
- receives, verifies and checks quality of food and supply items
- estimates and orders food and supplies as required
- greets each customer upon contact
- assists customers by listening to needs, offering suggestions and thanking customers for their business
- resolves customer complaints at the lowest level and informs management of barriers to optimal customer experience
- prepares, maintains, and processes accounting and facility operational reports
- participates in the establishment and achievement of service and sale goals for the food operation
- ensures optimum stock availability by supervising or participating in periodic stock counts and inventory and updates merchandise control records
- maintains and controls personnel cost and productivity standards
- performs the duties of subordinate associates as required by workload
- opens and/or closes the facility in accordance with published policies and regulations
- ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations
- initiates work orders for repair and maintenance
- supervises assigned associates
- establishes work schedules, assigns and distributes work
- counsels
- prepares performance reviews
- approves and disapproves leave slips
- trains associates
- recommends actions and performs other supervisory functions
- responsible for enforcement of all name brand fast food and Exchange standards
- must complete ServSafe and applicable fast-food certification(s) within 90 days of hire
- keeps abreast of, actively supports and implements provisions relating to the Federal Equal Opportunity program within the Exchange
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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