Food Service Foreman (Starbucks)

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.66 - $26.45

Work Schedule

Flexible

Benefits

flexible scheduling

Medical insurance

Dental Insurance

Life insurance

Disability insurance

Paid Time Off

Shift Differential

Holiday pay

Pension Plan

401k plan

Job Description

The Exchange is a well-established retail and food service company committed to delivering exceptional customer experiences while supporting the development and growth of its employees. Dedicated to operational excellence and fostering a positive work culture, the Exchange serves a diverse customer base including Department of Defense personnel and their families. The company is recognized for its flexible scheduling, comprehensive benefits, and a supportive workplace environment that encourages employees to thrive. As an integral part of the Exchange's team, associates are given access to a variety of resources, including base facilities, mass transit programs, and a stable employment status with the Department of Defense. These offerings underscore the Exchange's commitment not only to customer satisfaction but also to employee well-being and career advancement.

The Food Service Foreman role at the Exchange is a leadership position that centers around managing a dedicated team of Food Service Workers who are passionate about surpassing customer expectations. This role involves direct responsibility for meeting sales and service goals by planning and executing daily and weekly workloads. The foreman creates effective schedules aligned with both customer demands and business needs, fostering a culture of accountability through clear communication of expectations and consistent performance management. Moreover, the Food Service Foreman is tasked with quickly addressing and resolving negative customer interactions, empowering the team to uphold the highest standards of customer service. Employees in this role contribute significantly to shaping an outstanding shopping experience by promoting positive team dynamics and service excellence. The position offers a comprehensive benefits package including medical, dental, life and disability insurance, paid time off, shift differentials, holiday pay, and pension and 401K plans for qualified associates. This nurturing atmosphere, combined with the Exchange's commitment to employee development, makes this a fulfilling and growth-oriented opportunity. Individuals who thrive in dynamic, customer-focused environments and who aspire to lead and inspire teams will find this an engaging and rewarding role within a reputable company dedicated to both its customers and workforce.

Job Requirements

Six months of restaurant or related food service operations experience
able to lift up to 50 pounds
able to learn and adapt to current technology needs
able to think quickly on the spot to answer customer questions
able to take initiative
able to share brand knowledge
able to lead teams to meet organizational objectives
excellent attention to detail
willing to cross-train and work in other areas of the store as needed
must possess a welcoming and helpful attitude toward customers and other team members
excellent communication skills
basic computer skills
six months food supervisory experience required

Job Qualifications

Six months of restaurant or related food service operations experience
successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA)
able to lift up to 50 pounds
able to learn and adapt to current technology needs
able to think quickly on the spot to answer customer questions
able to take initiative
able to share brand knowledge
able to lead teams to meet organizational objectives
excellent attention to detail
willing to cross-train and work in other areas of the store as needed
must possess a welcoming and helpful attitude toward customers and other team members
excellent communication skills
basic computer skills
six months food supervisory experience required

Job Duties

Supervises the preparation and sale of food items during an assigned shift
receives, verifies and checks quality of food and supply items
estimates and orders food and supplies as required
greets each customer upon contact
assists customers by listening to needs, offering suggestions and thanking customers for their business
resolves customer complaints at the lowest level and informs management of barriers to optimal customer experience
prepares, maintains, and processes accounting and facility operational reports
participates in the establishment and achievement of service and sale goals for the food operation
ensures optimum stock availability by supervising or participating in periodic stock counts and inventory and updates merchandise control records
maintains and controls personnel cost and productivity standards
performs the duties of subordinate associates as required by workload
opens and/or closes the facility in accordance with published policies and regulations
ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations
initiates work orders for repair and maintenance
supervises assigned associates
establishes work schedules, assigns and distributes work
counsels
prepares performance reviews
approves and disapproves leave slips
trains associates
recommends actions and performs other supervisory functions
responsible for enforcement of all name brand fast food and Exchange standards
must complete ServSafe and applicable fast-food certification(s) within 90 days of hire
keeps abreast of, actively supports and implements provisions relating to the Federal Equal Opportunity program within the Exchange
performs other duties as assigned