Food Service - Food Service Cook

SSA Group has been a trusted partner for more than 50 years, dedicated to enhancing guest experiences within the cultural attraction sector. By integrating admissions, culinary, and retail services with a commitment to innovation and personal connection, SSA creates seamless and memorable hospitality journeys. Their approach, known as 452 Hospitality, emphasizes people, innovation, and operational intelligence, ensuring that every interaction leaves a lasting impact on their partners and the communities they serve. This family of companies includes SSA Group and its affiliates, all centered around delivering exceptional service that aligns with their partners' missions.

The Food Service Cook position within SSA Group is a vital role in bringing the hospitality promise to life. Reporting to Kitchen Managers, Sous Chefs, and Executive Chefs, this role involves preparing and supporting all back-of-house (BOH) and line operations to meet the daily demands of quick-service and food service environments. The Food Service Cook is responsible for ensuring all food preparation aligns with the highest standards of safety, quality, availability, merchandising, and guest service. This role demands a keen attention to detail for food quantities, proper handling, and safety, including participation in mandatory safety logs concerning food temperatures, rotations, and waste management.

Embodying the principles of 452 Hospitality, the Food Service Cook delivers warm and memorable experiences for every guest. The role requires adherence to strict hygiene and uniform policies and contributes to maintaining a safe and clean work environment by following all SSAFETY rules. Flexibility is a hallmark of this position, as the cook actively supports operation needs, fills gaps when necessary, and responds quickly and efficiently to guest and client feedback to mitigate complaints.

The ideal candidate for this position shows strong interpersonal and communication skills, problem-solving abilities, and organizational skills that thrive under pressure in a fast-paced service environment. Teamwork, professionalism, and initiative are core personal qualities expected to succeed in this role. Physical stamina is necessary to stand for extended periods and handle moderately heavy lifting ranging from 10 to 35 pounds. This position often requires varying shifts, including evenings, weekends, and holidays.

SSA also embraces a culture of inclusion and belonging, advocating for diversity, equity, and accessibility (IDEA). The company promotes a supportive environment and encourages community engagement, sustainability, and conservation practices that align with their broader commitment to corporate social responsibility.

From a benefits standpoint, this role is eligible for overtime pay and offers innovative options such as an On-Demand Pay Program, which provides access to earned wages before payday. Additional benefits include meal plans, employee discounts, participation in a 401(k) retirement plan with a 15% company match, tuition discounts through Partnership College, bereavement leave, holiday pay at time and a half on key holidays, and paid sick leave in compliance with local laws. This supportive benefits package coupled with SSA's inclusive work environment makes it an attractive opportunity for professionals passionate about food service and hospitality.

The Food Service Cook position is available across multiple locations including Arizona, California, Chicago, Pittsburgh, several Northeastern states, and the District of Columbia, reflecting SSA Group's wide operational footprint. The company is an equal opportunity employer committed to hiring a diverse workforce and ensuring fair considerations for all applicants, including those with arrest and conviction records. SSA Group continues to uphold its commitment to employee privacy and compliance with all relevant local, state, and federal regulations.