Food Service Director - Collegiate Hospitality

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Life insurance

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. Rooted deeply in service and united by a shared mission, Aramark strives to deliver outstanding service to its clients, partners, communities, and the planet. With a focus on talent development, passion fueling, and professional growth empowerment, Aramark offers a supportive work environment where every employee can reach their full potential. The company emphasizes equal employment opportunity, fostering an inclusive workplace that does not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other protected characteristic. This commitment underscores Aramark's dedication not only to its business success but also to the well-being and dignity of its workforce.

The Food Service Director role at Aramark is a pivotal management position, responsible for overseeing and developing dining solutions tailored to meet the diverse tastes and needs of customers. This role involves managing dining operations where customers order prepared foods from menus, ensuring seamless service delivery and exceptional customer satisfaction. As the Food Service Director, you will lead and mentor teams, fostering their growth and maximizing their capabilities through recruiting, training, coaching, and managing performance. You will also ensure that food services align with company standards and safety regulations, creating a safe and healthy environment for clients, customers, and employees alike.

Financial oversight is fundamental to this role. The director will adopt Aramark's processes and systems to build revenue, manage budgets, and control costs related to food, beverage, and labor. Monitoring profit and loss statements and achieving targeted food and labor metrics will be part of your responsibilities, alongside optimizing productivity and implementing labor and food initiatives.

Client relationship management is another key area, requiring effective communication to identify client needs and maintain strong partnerships. You will coordinate with client management to ensure operational excellence and may be involved in sales processes and contract negotiations, seeking opportunities to introduce new products and services to support sales growth and retention.

Moreover, the Food Service Director will oversee procurement, inventory, menu development, sanitation compliance, and employee training. This comprehensive leadership role demands a strategic thinker who can balance operational efficiency, quality standards, and sustainable practices aligned with the client’s mission and vision.

Working with Aramark means being part of a dynamic, continuously evolving environment where job duties may adapt to meet commitments successfully. The company values innovation, dedication, and collaboration, inviting you to contribute meaningfully to a unified food service experience. This role offers an excellent opportunity to develop professionally within a respected global organization known for its service excellence and commitment to community and sustainability.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • At least 4 years of food service experience
  • At least 1-3 years in a management role
  • Strong communication skills
  • Ability to maintain effective client and customer relationships
  • Ability to demonstrate excellent customer service
  • Ability to work collaboratively across departments
  • Ability to lift up to 50 lb occasionally
  • Ability to stand for extended periods

Job Qualifications

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service using Aramark's model
  • Ability to maintain effective working relationships with other departments
  • Ability to occasionally lift, carry, push and pull up to 50 lb
  • Ability to stand for extended periods

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connect to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget, including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Full compliance with Operational Excellence fundamentals, including food and labor
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Establish and maintain systems and procedures for ordering, receiving, storing, preparing and serving food products, as well as menu planning and development
  • Develop operational forecasts and explain variances
  • Coordinate and supervise unit personnel regarding production, merchandising, quality, cost control, labor management and training
  • Recruit, hire, develop and retain front line team
  • Conduct period inventory
  • Maintain records to comply with Aramark, government and accrediting agency standards
  • Interact with Client Management and maintain effective client and customer relations at all levels
  • May participate in sales process and negotiation of contracts
  • Implement new products and services to support sales growth and client retention
  • Manage the front of the house dining operation
  • Develop and implement food service plans aligned with the client’s mission and vision, including sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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