Food Service Director

Job Overview

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Compensation

Salary
Range $80,000.00 - $90,000.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid parental leave
Disability Coverage
work/life resources

Job Description

Aramark Healthcare is a division of Aramark, a global leader in food services, facilities, and uniform services. Aramark Healthcare specializes in providing comprehensive food and nutrition services to hospitals, healthcare facilities, and senior living communities. With a commitment to quality, safety, and customer satisfaction, Aramark Healthcare plays a vital role in enhancing patient care and overall dining experiences in medical settings. Established in multiple countries, Aramark operates in 15 countries worldwide and serves millions of guests every day through food and facilities. Rooted in service and driven by a mission to support communities, employees, and partners, Aramark fosters a culture of growth, inclusivity, and purposeful work.

Aramark Healthcare is currently seeking a Food Service Director to join their team at Cleveland Clinic Medina Hospital located in Medina, Ohio. This is a salaried management position with a compensation range of $80,000 to $90,000 annually. This role is responsible for developing and executing dining solutions tailored to meet customer needs and tastes in a hospital environment. The Food Service Director will oversee all dining operations, ensuring customers receive menu-selected prepared foods efficiently and with high quality. The director will lead teams through recruitment, training, coaching, and performance management, while ensuring compliance with safety and sanitation standards.

In this role, the Food Service Director also manages financial performance by controlling budgets related to food, beverage, and labor costs, maintaining P&L statements, and achieving profitability targets. They are responsible for improving productivity by implementing initiatives focused on labor and food cost efficiencies and operational excellence. Furthermore, the position requires strong client relationship skills to effectively communicate operational progress and meet client expectations. The Food Service Director is also tasked with managing the front of the house dining operation including the cafeteria and residential dining facilities.

Additional responsibilities include menu planning and development, maintaining compliance with Aramark and government safety regulations, overseeing inventory, and working closely with client management to maintain strong relationships. This role may also participate in sales processes and contract negotiations while seeking opportunities to innovate with new products and services that support sales growth and client retention. The Food Service Director is expected to embody Aramark's values of service, integrity, and teamwork while contributing to a positive workplace culture and achieving operational goals. This position requires flexibility as job duties may evolve over time to meet changing business needs.

Aramark offers comprehensive benefits including medical, dental, vision coverage, 401(k) retirement savings plans, paid parental leave, disability coverage, and work/life resources. These benefits vary by location and employee eligibility. Aramark is committed to equal employment opportunity and welcomes applications from diverse candidates. The employment opportunity complies with all applicable laws including fair chance ordinances related to arrest or conviction records. This role provides a chance to develop professionally in a rewarding environment dedicated to quality and innovation in healthcare food services.

Job Requirements

  • At least 4 years of experience
  • 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree preferred or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service
  • Ability to maintain effective relationships with other departments
  • Physical ability to lift and stand for extended periods

Job Qualifications

  • At least 4 years of experience
  • 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree preferred or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer relationships
  • Excellent customer service skills using Aramark’s standard model
  • Ability to maintain effective interdepartmental working relationships
  • Ability to lift, carry, push, and pull up to 50 lb
  • Ability to stand for extended periods

Job Duties

  • Lead, mentor, and develop teams to maximize contributions
  • Ensure food services align with the Executional Framework
  • Coach employees to achieve operational goals
  • Reward and recognize employee performance
  • Ensure safety and sanitation standards in operations
  • Identify client needs and communicate operational progress
  • Adopt Aramark processes and manage revenue and budget including food, beverage, and labor costs
  • Maintain P&L statements and achieve food and labor targets
  • Implement Aramark labor and food initiatives for productivity
  • Oversee production, distribution, and food service operations
  • Maintain safe and healthy environment compliance
  • Establish systems for ordering, receiving, storing, preparing, and serving food
  • Plan and develop menus
  • Perform operational forecasting and accounting
  • Coordinate and supervise staff on merchandising, quality, cost control, labor management, and training
  • Recruit, hire, and retain frontline team
  • Conduct periodic inventory
  • Maintain compliance with Aramark, government, and accrediting standards
  • Engage with client management and maintain customer relations
  • Participate in sales and contract negotiations
  • Manage front of house dining operations such as cafeteria and residential dining
  • Develop and implement sustainable food service plans

Job Criteria

Experience

Mid Level (3-7 years)


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