Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Life insurance
Job Description
Aramark is a global leader in food services and facilities management, serving millions of guests daily across 15 countries. The company is deeply rooted in service and united by a clear purpose to make a positive impact on employees, customers, partners, communities, and the planet. Aramark fosters an inclusive and equitable work environment where every employee has equal opportunities and is encouraged to participate fully in the company’s operations, regardless of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military or veteran status. The company is committed to creating a workplace that nurtures professional growth, personal development, and meaningful contributions to communities through sustainable practices and innovative solutions.
The Food Service Director at Aramark is a key management role responsible for leading dining operations to deliver exceptional food services tailored to meet diverse customer needs and preferences. This position involves overseeing all aspects of food service management including staffing, operational execution, financial performance, compliance, and client relationships. The Food Service Director leads and develops teams by recruiting, mentoring, coaching, and managing their performance to ensure high productivity and service excellence. They establish streamlined procedures for ordering, receiving, storing, preparing, and serving food products in accordance with hygiene, safety, and quality standards.
Financial stewardship is a crucial component of this position. The Director is tasked with managing budgets and controlling costs related to food, beverage, and labor while working to meet revenue and profit targets. They also prepare and maintain profit and loss statements and utilize Aramark’s proprietary systems and processes to optimize operations. Ensuring safety and sanitation in all units is a priority, along with compliance with company policies and regulatory requirements.
Client relationship management is another essential responsibility. The Director identifies and addresses client needs, maintaining effective communication regarding operational progress and service delivery. This role requires a proactive approach to exploring new products and services that support sales growth and client retention. The position also involves managing front-of-house dining operations such as cafeterias or residential dining facilities, and aligning food service plans with a client’s mission, vision, and sustainability goals.
The Food Service Director role at Aramark offers an opportunity to contribute to a dynamic and values-driven company dedicated to service excellence, employee development, and environmental stewardship. This full-time management position is ideal for candidates with strong leadership abilities, proven experience in food service and operations management, and a passion for delivering high-quality customer experiences in a fast-paced environment. Working at Aramark means being part of a team that strives to do great things, embraces continuous learning, and actively creates value through innovation and operational excellence.
The Food Service Director at Aramark is a key management role responsible for leading dining operations to deliver exceptional food services tailored to meet diverse customer needs and preferences. This position involves overseeing all aspects of food service management including staffing, operational execution, financial performance, compliance, and client relationships. The Food Service Director leads and develops teams by recruiting, mentoring, coaching, and managing their performance to ensure high productivity and service excellence. They establish streamlined procedures for ordering, receiving, storing, preparing, and serving food products in accordance with hygiene, safety, and quality standards.
Financial stewardship is a crucial component of this position. The Director is tasked with managing budgets and controlling costs related to food, beverage, and labor while working to meet revenue and profit targets. They also prepare and maintain profit and loss statements and utilize Aramark’s proprietary systems and processes to optimize operations. Ensuring safety and sanitation in all units is a priority, along with compliance with company policies and regulatory requirements.
Client relationship management is another essential responsibility. The Director identifies and addresses client needs, maintaining effective communication regarding operational progress and service delivery. This role requires a proactive approach to exploring new products and services that support sales growth and client retention. The position also involves managing front-of-house dining operations such as cafeterias or residential dining facilities, and aligning food service plans with a client’s mission, vision, and sustainability goals.
The Food Service Director role at Aramark offers an opportunity to contribute to a dynamic and values-driven company dedicated to service excellence, employee development, and environmental stewardship. This full-time management position is ideal for candidates with strong leadership abilities, proven experience in food service and operations management, and a passion for delivering high-quality customer experiences in a fast-paced environment. Working at Aramark means being part of a team that strives to do great things, embraces continuous learning, and actively creates value through innovation and operational excellence.
Job Requirements
- At least 4 years of experience in food service
- At least 1-3 years in a management role
- Bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain client and customer rapport
- Demonstrated excellent customer service skills
- Ability to work effectively with other departments
- Ability to lift and carry up to 50 pounds occasionally
- Ability to stand for long periods
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting carrying pushing and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead mentor engage and develop teams to maximize their contributions including recruiting assessing training coaching and managing performance
- Ensure food services appropriately connects to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget including cost controls regarding food beverage and labor
- Ensure the completion and maintenance of P L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals including food and labor
- Direct and oversee operations related to production distribution and food service
- Maintain a safe and healthy environment for clients customers and employees
- Comply with all applicable policies rules and regulations including but not limited to those relating to safety health wage and hour
- Establish and maintain systems and procedures for the ordering receiving storing preparing and serving of food related products as well as menu planning and development
- Develop operational component forecasts and can explain variances
- Responsible for components accounting functions
- Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
- Coordinates and supervises unit personnel regarding production merchandising quality and cost control labor management and employee training
- Recruits hires develops and retains front line team
- Conducts period inventory
- Maintains records to comply with ARAMARK government and accrediting agency standards
- Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
- May participate in sales process and negotiation of contracts
- Looks for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation Cafeteria Residential Dining Facility
- Develop and implement food service plans aligned with the client's mission and vision to include sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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