Food Service Director

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development

Job Description

Aramark is a global leader in food service, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. With a deep commitment to service and sustainability, Aramark focuses on creating positive impacts for employees, partners, communities, and the planet. The company believes in fostering an inclusive environment where every employee has the opportunity to grow professionally and personally, fueling their passions and talents to reach their full potential. Aramark’s core values emphasize equal employment opportunity and diversity, ensuring that everyone is treated fairly regardless of race, color, gender, age, disability, military status, or other characteristics protected by law.

The Food Service Director role at Aramark is a critical management position dedicated to overseeing and managing dining operations where customers order prepared foods from menus. This role requires developing and executing innovative dining solutions tailored to meet customer needs and preferences while ensuring operational excellence, safety, and financial performance. The Food Service Director leads a team by recruiting, mentoring, training, and coaching staff to maximize their contributions, while fostering a cohesive and productive work environment. The position demands a hands-on approach in managing all aspects of food service—from procurement and menu planning to production, distribution, quality control, and client relationship management.

Financial oversight is a major component of the job, including managing budgets, controlling costs related to food, beverage, and labor, and ensuring profitability through effective resource management. Compliance with safety and sanitation standards is paramount, guaranteeing a healthy and safe environment for clients, customers, and employees alike. The Food Service Director is also responsible for maintaining records to comply with company and government standards, conducting regular inventories, and implementing operational initiatives aligned with Aramark’s strategic goals.

Additionally, the role involves collaborating closely with client management to understand their needs and ensure the delivery of high-quality food service that aligns with client missions and visions, including sustainable and innovative practices. This may involve participating in contract negotiations or sales processes to expand business opportunities and enhance client retention. The Food Service Director also oversees front-of-house dining operations, ensuring a seamless and satisfying customer experience.

At Aramark, employees are encouraged to continuously develop their skills and adapt to evolving job duties to make a meaningful impact. The company supports an open culture where growth and teamwork are highly valued, always aiming to provide excellent service and a positive work atmosphere. This position offers a challenging yet rewarding environment for individuals passionate about food service management, leadership, and operational excellence.

Job Requirements

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service
  • Ability to maintain effective working relationship with other departments
  • Ability to occasionally lift carry push and pull up to 50 lb
  • Must be able to stand for extended periods

Job Qualifications

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark standard model
  • Ability to maintain effective working relationship with other departments to provide a unified food service experience for all customers
  • Ability to occasionally lift carry push and pull up to 50 lb
  • Ability to stand for extended periods

Job Duties

  • Lead mentor engage and develop teams to maximize their contributions including recruiting assessing training coaching and managing performance
  • Ensure food services appropriately connects to the executional framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget including cost controls regarding food beverage and labor
  • Ensure the completion and maintenance of P and L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations appropriate cost controls and profit management
  • Full compliance with operational excellence fundamentals including food and labor
  • Direct and oversee operations related to production distribution and food service
  • Maintain a safe and healthy environment for clients customers and employees
  • Comply with all applicable policies rules and regulations including but not limited to those relating to safety health wage and hour
  • Establish and maintain systems and procedures for the ordering receiving storing preparing and serving of food related products as well as menu planning and development
  • Develop operational component forecasts and explain variances
  • Ensure that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinate and supervise unit personnel regarding production merchandising quality and cost control labor management and employee training
  • Recruit hire develop and retain front line team
  • Conduct period inventory
  • Maintain records to comply with Aramark government and accrediting agency standards
  • Interact with client management and maintain effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Look for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation cafeteria residential dining facility
  • Develop and implement food service plans aligned with the client mission and vision to include sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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