Food Service Director

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

Life insurance

Job Description

Aramark Student Nutrition is a prominent provider of food and nutrition services, catering to over 350 school districts across the United States. Specializing in serving both public and private educational institutions, Aramark offers a diverse range of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education, and retail operations. The organization partners closely with schools to craft culinary experiences aimed at propelling students towards academic and personal success. With a mission centered on delivering healthy, nutritious meals complemented by a stellar dining experience, Aramark Student Nutrition commits itself to the wellbeing of the communities it serves.

The Food Service Director role at Aramark Student Nutrition is a pivotal management position responsible for the development and execution of innovative dining solutions tailored to meet customer needs and preferences. This position oversees and directs dining operations where customers order prepared foods from a menu, ensuring a seamless and quality food service experience. The Food Service Director leads and mentors teams to maximize their contributions through recruiting, training, and managing performance. They ensure compliance with food safety and sanitation standards while managing financial performance, including budgeting, cost controls, and revenue building. This role is also charged with fostering client relationships, maintaining high customer satisfaction, and implementing operational efficiencies that align with Aramark’s Executional Framework.

The Food Service Director plays a crucial role in managing front-of-house dining operations, coordinating production, distribution, and food service activities, all while ensuring compliance with governmental and company policies. They are responsible for maintaining records, conducting inventories, and supporting sales growth through innovative product and service offerings. This leadership role demands a dynamic individual capable of adapting to changes and new responsibilities, all while cultivating a positive and productive team environment. Candidates for this position should expect to engage in diverse tasks that support Aramark’s core mission of service excellence and community support. With a focus on sustainable practices and aligned with the client’s vision, this leadership opportunity at Aramark Student Nutrition offers significant potential for professional growth and impact in the food service industry.

Job Requirements

Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Previous experience in food service
Bachelor's degree or equivalent experience
Strong communication skills
Ability to develop and maintain effective client and customer rapport
Ability to demonstrate excellent customer service
Ability to maintain effective working relationships with other departments
Ability to occasionally lift, carry, push and pull up to 50 lb
Ability to stand for extended periods

Job Qualifications

Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Requires previous experience in food service
Requires a bachelor's degree or equivalent experience
Strong communication skills
Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Duties

Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
Ensure food services appropriately connects to the Executional Framework
Coach employees by creating a shared understanding about what needs to be achieved and how to execute
Reward and recognize employees
Ensure safety and sanitation standards in all operations
Identify client needs and effectively communicate operational progress
Adopt Aramark process and systems
Build revenue and manage budget, including cost controls regarding food, beverage and labor
Ensure the completion and maintenance of P&L statements
Achieve food and labor targets
Manage resources to ensure quality and cost control within budgetary guidelines
Implement and maintain Aramark agenda for both labor and food initiatives
Create value through efficient operations, appropriate cost controls and profit management
Full compliance with Operational Excellence fundamentals, including food and labor
Direct and oversee operations related to production, distribution and food service
Maintain a safe and healthy environment for clients, customers and employees
Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
Develops operational component forecasts and can explain variances
Responsible for components accounting functions
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
Recruits, hires, develops and retains front line team
Conducts period inventory
Maintains records to comply with ARAMARK, government and accrediting agency standards
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
May participate in sales process and negotiation of contracts
Looks for opportunities to implement new products and services which support sales growth and client retention
Manage the front of the house of the dining operation (Cafeteria/Residential Dining Facility)
Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices