Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Aramark is a global leader in food services and facilities management, renowned for delivering innovative and high-quality dining experiences across various sectors including education, healthcare, business, and sports & entertainment. Operating in 15 countries worldwide, Aramark serves millions of guests every day through dedicated service and commitment to community and sustainability. The company places a strong emphasis on diversity, inclusion, and equality, ensuring a welcoming work environment free from discrimination based on race, gender, age, disability, and other protected characteristics. With a mission rooted in service and a focus on employee growth and fulfillment, Aramark is a place where careers blossom through talent development, passion fueling, and professional empowerment. More about Aramark’s culture, values, and opportunities can be explored through their official channels including their career website and social media platforms.
The Food Service Director at Aramark holds a pivotal management role responsible for overseeing and directing the full spectrum of dining operations where customers order prepared foods from menus. This role requires strategic development and execution of dining solutions tailored to meet diverse customer preferences and operational goals. The Food Service Director leads and develops the food service team, coaching and mentoring to foster high performance and operational excellence. Key responsibilities include managing financial performance with attention to budgeting, revenue, cost control, and profit margins, ensuring compliance with safety, sanitation, and health standards, and maintaining effective client and customer relationships.
This role demands a proactive leadership style aimed at maximizing team potential through recruitment, training, engagement, and recognition while implementing Aramark’s operational systems and frameworks. The Food Service Director is also tasked with menu planning, food production oversight, inventory management, and sustainability initiatives aligned with the client’s mission. They serve as the link between operational execution and client expectations, ensuring that profit and quality objectives are met consistently. Additionally, the position may involve participation in contract negotiations and sales processes, aiming to introduce new products and services that enhance growth and client retention.
Those joining Aramark in this position will embrace a dynamic environment with evolving responsibilities, emphasizing continuous learning and development. The Food Service Director must be capable of managing physical demands such as lifting and standing for extended periods while maintaining strong communication, customer service, and interpersonal skills to establish productive partnerships across departments and with clients. This leadership role offers a unique opportunity to make a positive impact on both Aramark’s teams and its diverse customer base, contributing to the company’s broader goals of service excellence and sustainability.
The Food Service Director at Aramark holds a pivotal management role responsible for overseeing and directing the full spectrum of dining operations where customers order prepared foods from menus. This role requires strategic development and execution of dining solutions tailored to meet diverse customer preferences and operational goals. The Food Service Director leads and develops the food service team, coaching and mentoring to foster high performance and operational excellence. Key responsibilities include managing financial performance with attention to budgeting, revenue, cost control, and profit margins, ensuring compliance with safety, sanitation, and health standards, and maintaining effective client and customer relationships.
This role demands a proactive leadership style aimed at maximizing team potential through recruitment, training, engagement, and recognition while implementing Aramark’s operational systems and frameworks. The Food Service Director is also tasked with menu planning, food production oversight, inventory management, and sustainability initiatives aligned with the client’s mission. They serve as the link between operational execution and client expectations, ensuring that profit and quality objectives are met consistently. Additionally, the position may involve participation in contract negotiations and sales processes, aiming to introduce new products and services that enhance growth and client retention.
Those joining Aramark in this position will embrace a dynamic environment with evolving responsibilities, emphasizing continuous learning and development. The Food Service Director must be capable of managing physical demands such as lifting and standing for extended periods while maintaining strong communication, customer service, and interpersonal skills to establish productive partnerships across departments and with clients. This leadership role offers a unique opportunity to make a positive impact on both Aramark’s teams and its diverse customer base, contributing to the company’s broader goals of service excellence and sustainability.
Job Requirements
- At least 4 years of experience in the food service industry
- 1-3 years in a management role
- Previous experience in food service
- Bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain client and customer rapport
- Ability to provide excellent customer service
- Ability to work effectively with other departments
- Ability to lift, carry, push, or pull up to 50 lb
- Ability to stand for long periods
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
- Ensure food services appropriately connect to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget, including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals, including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develops operational component forecasts and can explain variances
- Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruits, hires, develops and retains front line team
- Conducts period inventory
- Maintains records to comply with ARAMARK, government and accrediting agency standards
- Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
- May participate in sales process and negotiation of contracts
- Looks for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
- Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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