Food Service Director

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
wellness programs

Job Description

Aramark is a global leader in food services and facilities management, proudly serving millions of guests daily across 15 countries. Established with a strong commitment to service, Aramark focuses on delivering exceptional experiences for its customers, partners, and communities while prioritizing sustainability and corporate responsibility. The company operates in multiple sectors including education, healthcare, business, and sports, offering a diverse range of dining and facility services that enhance quality of life and foster a positive environment for employees and guests alike. Aramark emphasizes inclusive employment practices and values creating a workplace where every employee has the opportunity to thrive irrespective of race, color, religion, gender, or other legally protected statuses.

The Food Service Director role at Aramark is a pivotal management position responsible for overseeing and developing dining operations that cater to evolving customer tastes and preferences. This role focuses on executing strategic dining solutions where customers order from prepared food menus in settings such as cafeterias and residential dining facilities. The Food Service Director leads teams by fostering an environment of mentorship, development, and performance management to maximize employee contributions. Candidates in this role are expected to manage operational elements including food production, cost control, menu planning, and compliance with safety and sanitation standards.

In this position, leadership skills are crucial as the director mentors employees and drives alignment with Aramark’s executional framework. The role also demands a strong focus on client relationships, ensuring effective communication of operational progress and adapting services to meet client needs. Financial acumen is vital, as the Food Service Director is responsible for managing budgets, monitoring profit and loss statements, and achieving food and labor targets to support the organization's profitability. Additionally, the role involves upholding compliance with applicable laws and company policies while fostering a safe and healthy environment for all.

Operational excellence and productivity are at the core of the Food Service Director’s responsibilities. They implement labor and food initiatives to create value through efficient operations and maintain full compliance with Aramark’s standards. Coordination of unit personnel in areas like production, merchandising, and quality control is a key component, alongside recruitment and retention of front-line staff. The director also participates in sales processes and contract negotiations, looking for opportunities to introduce new products and services that enhance client satisfaction and business growth.

This role requires a blend of strategic thinking and hands-on management. The Food Service Director manages the front of house dining operations and ensures that food service plans align with the client’s mission and vision, including incorporating sustainable practices. Aramark supports continuous development, and the dynamic nature of this position means that job duties may evolve to meet business demands. Working as a Food Service Director at Aramark presents an excellent opportunity for motivated professionals seeking to apply their leadership abilities in a large, respected organization dedicated to service excellence, sustainability, and employee development.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 4 years of relevant experience
  • At least 1-3 years in a management role
  • Previous food service experience
  • Strong communication skills
  • Ability to develop and maintain client and customer relationships
  • Ability to demonstrate excellent customer service
  • Ability to work collaboratively with other departments
  • Physical ability to lift up to 50 pounds occasionally
  • Ability to stand for long periods

Job Qualifications

  • Requires at least 4 years of experience
  • Requires at least 1-3 years of experience in a management role
  • Requires previous experience in food service
  • Requires a bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connects to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget, including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Full compliance with Operational Excellence fundamentals, including food and labor
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
  • Develop operational component forecasts and can explain variances
  • Responsible for components accounting functions
  • Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
  • Recruits, hires, develops and retains front line team
  • Conducts period inventory
  • Maintains records to comply with ARAMARK, government and accrediting agency standards
  • Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Looks for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
  • Develop and implement food service plans aligned with the client’s mission and vision, to include sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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