Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
Aramark is a global leader in food services and facilities management, proudly serving millions of guests daily across 15 countries worldwide. Rooted deeply in service and driven by a purposeful mission, Aramark commits to making a positive impact for its clients, communities, and the planet. The company fosters an inclusive work environment where employees enjoy equal employment opportunities free from discrimination. At Aramark, people are empowered to develop their talents, pursue their passions, and grow professionally in a dynamic and supportive atmosphere. The company’s extensive reach spans multiple industries, including education, healthcare, business dining, sports and entertainment, and corrections, making it a versatile and innovative leader in the food service management sector.
The role of Food Service Director at Aramark is a pivotal management position focused on developing and executing innovative dining solutions tailored to meet customer needs and preferences. The Director oversees and manages comprehensive dining operations where customers order prepared foods from a carefully curated menu. This role involves leading and mentoring teams to ensure a highly engaged workforce that is motivated to deliver outstanding service. The Food Service Director is responsible for aligning food service strategies with the company’s Executional Framework, ensuring operational excellence in safety, sanitation, quality, and efficiency.
The responsibilities of this position span several key areas including leadership, client relationship management, financial performance, productivity, compliance, and operational management. The Director leads recruitment, assessment, training, coaching, and performance management initiatives to build and sustain strong, capable teams. They are also charged with maintaining a safe and healthy environment compliant with all relevant policies and regulations. Financial acumen is crucial, as the Director will manage budgets, control food and labor costs, maintain P&L statements, and strive to achieve revenue and labor targets. Productivity enhancements through the implementation of food and labor initiatives and operational excellence are central to the role.
Additionally, the Food Service Director works closely with client management to understand their needs and maintain effective relationships, sometimes participating in sales negotiations to foster business growth. The Director ensures adherence to sanitation and safety standards, oversees inventory management, menu planning, and the coordination of food production, merchandising, quality control, and labor management. They also emphasize sustainable practices aligned with client missions and company values.
This role demands a leader with excellent communication skills, the ability to develop and maintain strong client and customer rapports, and solid experience with food service operations. Physical requirement demands include the ability to occasionally lift up to 50 pounds and stand for extended periods. This position offers a dynamic career opportunity to make a tangible impact within a leading global food service company, fostering professional development and delivering excellent dining experiences in a variety of settings.
The role of Food Service Director at Aramark is a pivotal management position focused on developing and executing innovative dining solutions tailored to meet customer needs and preferences. The Director oversees and manages comprehensive dining operations where customers order prepared foods from a carefully curated menu. This role involves leading and mentoring teams to ensure a highly engaged workforce that is motivated to deliver outstanding service. The Food Service Director is responsible for aligning food service strategies with the company’s Executional Framework, ensuring operational excellence in safety, sanitation, quality, and efficiency.
The responsibilities of this position span several key areas including leadership, client relationship management, financial performance, productivity, compliance, and operational management. The Director leads recruitment, assessment, training, coaching, and performance management initiatives to build and sustain strong, capable teams. They are also charged with maintaining a safe and healthy environment compliant with all relevant policies and regulations. Financial acumen is crucial, as the Director will manage budgets, control food and labor costs, maintain P&L statements, and strive to achieve revenue and labor targets. Productivity enhancements through the implementation of food and labor initiatives and operational excellence are central to the role.
Additionally, the Food Service Director works closely with client management to understand their needs and maintain effective relationships, sometimes participating in sales negotiations to foster business growth. The Director ensures adherence to sanitation and safety standards, oversees inventory management, menu planning, and the coordination of food production, merchandising, quality control, and labor management. They also emphasize sustainable practices aligned with client missions and company values.
This role demands a leader with excellent communication skills, the ability to develop and maintain strong client and customer rapports, and solid experience with food service operations. Physical requirement demands include the ability to occasionally lift up to 50 pounds and stand for extended periods. This position offers a dynamic career opportunity to make a tangible impact within a leading global food service company, fostering professional development and delivering excellent dining experiences in a variety of settings.
Job Requirements
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions
- Ensure food services appropriately connect to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations including but not limited to those relating to safety, health, wage and hour
- Establish and maintain systems and procedures for ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develop operational component forecasts and explain variances
- Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruit, hire, develop and retain front line team
- Conduct period inventory
- Maintain records to comply with ARAMARK, government and accrediting agency standards
- Interact with Client Management and maintain effective client and customer relations at all levels
- Participate in sales process and negotiation of contracts
- Look for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation
- Develop and implement food service plans aligned with the client's mission and vision, including sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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