Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
workplace diversity
Job Description
Aramark is a leading provider of food services and facilities management solutions operating across 15 countries worldwide. Renowned for their commitment to service excellence, Aramark serves millions of guests daily by delivering innovative and high-quality dining experiences tailored to diverse client needs. With a strong focus on community engagement, sustainability, and employee development, the company aims to foster a workplace culture where talents are nurtured, passions are fueled, and professional growth is encouraged. Joining Aramark means becoming part of a purpose-driven organization that values diversity, inclusion, and equal employment opportunities, supporting employees from all backgrounds in achieving their full potential.
The Food Service Director role at Aramark is a pivotal management position responsible for leading and overseeing dining operations to ensure customer satisfaction and operational excellence. This leadership role involves developing and executing dining solutions that align with client expectations while managing day-to-day operations such as menu development, budgeting, and quality control. The Food Service Director is tasked with guiding teams through recruitment, training, and performance management to maximize their contributions and foster a collaborative environment. Ensuring compliance with safety, sanitation, and operational standards is a key responsibility, as well as building strong client relationships by effectively communicating progress and identifying needs.
This role demands a strategic mindset focused on financial performance, requiring the development and management of budgets, adherence to cost controls, and the achievement of labor and food targets. The Food Service Director implements systems and procedures that enhance productivity, including labor and food initiatives aligned with the company’s operational excellence standards. This position also involves oversight of food production, distribution, and service activities, ensuring that all aspects meet quality and cost-control measures.
In addition to operational leadership, the Food Service Director plays an integral part in client engagement, working closely with client management and supporting sales efforts by identifying opportunities for new products and services that contribute to client retention and revenue growth. The role is dynamic and may require adapting to new duties as business needs evolve, emphasizing the importance of flexibility, innovation, and a commitment to continuous improvement. Candidates must possess strong communication skills, customer service capabilities aligned with Aramark's standards, and the physical ability to manage the demands of the role, including occasional lifting and extended periods of standing. Overall, the Food Service Director at Aramark is a challenging and rewarding position designed for individuals passionate about leadership, food service excellence, and making a positive impact within a fast-paced, client-focused environment.
The Food Service Director role at Aramark is a pivotal management position responsible for leading and overseeing dining operations to ensure customer satisfaction and operational excellence. This leadership role involves developing and executing dining solutions that align with client expectations while managing day-to-day operations such as menu development, budgeting, and quality control. The Food Service Director is tasked with guiding teams through recruitment, training, and performance management to maximize their contributions and foster a collaborative environment. Ensuring compliance with safety, sanitation, and operational standards is a key responsibility, as well as building strong client relationships by effectively communicating progress and identifying needs.
This role demands a strategic mindset focused on financial performance, requiring the development and management of budgets, adherence to cost controls, and the achievement of labor and food targets. The Food Service Director implements systems and procedures that enhance productivity, including labor and food initiatives aligned with the company’s operational excellence standards. This position also involves oversight of food production, distribution, and service activities, ensuring that all aspects meet quality and cost-control measures.
In addition to operational leadership, the Food Service Director plays an integral part in client engagement, working closely with client management and supporting sales efforts by identifying opportunities for new products and services that contribute to client retention and revenue growth. The role is dynamic and may require adapting to new duties as business needs evolve, emphasizing the importance of flexibility, innovation, and a commitment to continuous improvement. Candidates must possess strong communication skills, customer service capabilities aligned with Aramark's standards, and the physical ability to manage the demands of the role, including occasional lifting and extended periods of standing. Overall, the Food Service Director at Aramark is a challenging and rewarding position designed for individuals passionate about leadership, food service excellence, and making a positive impact within a fast-paced, client-focused environment.
Job Requirements
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport
- Ability to demonstrate excellent customer service using Aramark's model
- Ability to maintain an effective working relationship with other departments
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark’s standard model
- Ability to maintain an effective working relationship with other departments to ensure a unified food service experience for all customers
- Ability to lift and carry up to 50 lb
- Ability to stand for extended periods
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
- Ensure food services appropriately connects to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget, including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals, including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develop operational component forecasts and explain variances
- Responsible for components accounting functions
- Ensure that requirements for appropriate sanitation and safety levels are met
- Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruit, hire, develop and retain front line team
- Conduct period inventory
- Maintain records to comply with ARAMARK, government and accrediting agency standards
- Interact with Client Management and maintain effective client and customer relations at all levels with client organization
- Participate in sales process and negotiation of contracts
- Look for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
- Develop and implement food service plans aligned with the client's mission and vision, including sustainable practices
- Adapt to evolving job duties as needed to meet business commitments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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