Food Service Director

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career Development

Job Description

Aramark is a global leader in food services, facilities, and uniform services, proudly serving millions of guests across 15 countries every day. Rooted in a strong commitment to service and united by a clear purpose, Aramark strives to make a positive impact on its employees, partners, communities, and the environment. The company places a high value on diversity, equity, and inclusion, ensuring equal employment opportunities free from discrimination based on race, color, religion, national origin, age, gender, disability, or other protected characteristics. Aramark is dedicated to cultivating a workplace that supports professional growth, ignites passion, and fosters a sense of belonging for all its employees. They emphasize career development by providing opportunities to develop talents, face new challenges, and grow within the organization.

The Food Service Director position at IU Health Rileys Children’s Hospital in Indianapolis, Indiana offers an exciting opportunity to be part of a dynamic team within the healthcare food services sector. This leadership role requires overseeing the daily dining operations, driving innovation, and executing strategic plans that elevate customer satisfaction and operational excellence. As a Food Service Director, you will lead, mentor, and develop teams to achieve both Aramark and client goals while ensuring safety, quality, and compliance standards. You will be responsible for managing budgets, controlling costs related to food, beverage, and labor, and ensuring profitability through effective resource management. Your role will also involve maintaining client relationships by understanding their needs and communicating operational progress effectively.

In addition to financial and operational responsibilities, this position focuses heavily on leadership and team development. You will coach employees on expectations and execution, reward outstanding performance, and cultivate a safe and healthy work environment. Your ability to balance productivity, compliance, and client satisfaction will be critical to the success of the dining service operation. Furthermore, your proactive approach to introducing new products and services will help support sales growth and client retention.

The role includes supervising various aspects of food service from menu planning, inventory management, sanitation, and quality control to staff recruitment, training, and retention. Managing the front of house dining operations, including cafeteria and residential dining facilities, you will also implement sustainable food service plans aligning with the client’s mission and vision. By joining Aramark at IU Health Rileys Children’s Hospital, you have the chance to grow your career in an environment that values innovation, teamwork, and meaningful impact on the community served.

Job Requirements

  • High school diploma or equivalent
  • minimum 4 years of experience in food service
  • at least 1-3 years in a management role
  • strong communication skills
  • ability to work collaboratively with multiple departments
  • ability to stand for extended periods
  • ability to lift and carry up to 50 pounds
  • knowledge of safety and sanitation standards
  • excellent customer service skills
  • ability to manage budgets and financial reports
  • leadership and team development skills
  • experience with food production and inventory management

Job Qualifications

  • Requires at least 4 years of experience
  • requires at least 1-3 years of experience in a management role
  • requires previous experience in food service
  • high school diploma or equivalent or a combination of education and relevant experience
  • strong communication skills
  • ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • ability to demonstrate excellent customer service using Aramark's standard model
  • ability to maintain an effective working relationship with other departments to a unified food service experience
  • requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • must be able to stand for extended periods of time

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions
  • ensure food services appropriately connect to the executional framework
  • coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • reward and recognize employees
  • ensure safety and sanitation standards in all operations
  • identify client needs and effectively communicate operational progress
  • adopt Aramark process and systems
  • build revenue and manage budget including cost controls regarding food, beverage and labor
  • ensure the completion and maintenance of P&L statements
  • achieve food and labor targets
  • manage resources to ensure quality and cost control within budgetary guidelines
  • implement and maintain Aramark agenda for both labor and food initiatives
  • create value through efficient operations, appropriate cost controls and profit management
  • full compliance with operational excellence fundamentals including food and labor
  • direct and oversee operations related to production, distribution and food service
  • maintain a safe and healthy environment for clients, customers and employees
  • comply with all applicable policies, rules and regulations including those relating to safety, health, wage and hour
  • establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products as well as menu planning and development
  • develop operational component forecasts and explain variances
  • ensure requirements for appropriate sanitation and safety levels are met
  • coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
  • recruit, hire, develop and retain front line team
  • conduct period inventory
  • maintain records to comply with ARAMARK, government and accrediting agency standards
  • interact with client management and maintain effective client and customer relations
  • may participate in sales process and negotiation of contracts
  • look for opportunities to implement new products and services which support sales growth and client retention
  • manage the front of the house of the dining operation (cafeteria/residential dining facility)
  • develop and implement food service plans aligned with the client's mission and vision including sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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