Food Service Director

Aramark is a global leader in food service, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. With a mission deeply rooted in service and united by a common purpose, Aramark strives to create positive impacts for its employees, partners, communities, and the planet. The company embraces diversity, equity, and inclusion, ensuring equal employment opportunities without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by law. Aramark believes in nurturing careers that develop talents, fuel passions, and empower professional growth, providing an environment where employees can find new challenges, a sense of belonging, and rewarding work.

The role of Food Service Director at Aramark is a pivotal management position responsible for overseeing and managing dining operations where customers order prepared foods from a menu. This position requires a dynamic leader capable of developing and executing dining solutions that align with customer needs and tastes while ensuring operational excellence. The Food Service Director will lead and mentor teams, fostering an engaging work environment where recruitment, training, coaching, and performance management are top priorities. They will ensure food services adhere to Aramark’s Executional Framework and uphold safety and sanitation standards across all operations.

This position involves cultivating strong client relationships by identifying client needs and effectively communicating operational progress, alongside managing financial performance and productivity. The Food Service Director will be responsible for building revenue, managing budgets, controlling costs related to food, beverage, and labor, and overseeing P&L statements while achieving food and labor targets. Implementing Aramark’s agenda for labor and food initiatives to ensure value creation through efficient operations and cost controls forms an essential part of this role. Furthermore, compliance with all applicable policies, rules, and regulations concerning safety, health, wages, and hours is mandatory.

In addition to leadership and financial management, the Food Service Director establishes and maintains systems and procedures for ordering, receiving, storing, preparing, and serving food products, as well as menu planning and development. The role requires operational forecasting, coordination of unit personnel regarding production, merchandising, quality, cost control, labor management, employee training, and recruitment efforts. Conducting inventory, maintaining records that comply with industry standards and regulations, and interacting with client management to maintain effective client and customer relations are also critical components of the job.

The Food Service Director may participate in sales processes and contract negotiations and seek opportunities to implement new products and services that support sales growth and client retention. Managing the front of the house in settings such as cafeterias or residential dining facilities and developing sustainable food service plans that align with the client’s mission and vision are additional responsibilities.

At Aramark, employees are encouraged to develop new skills and take on necessary tasks to make a positive impact. This role offers a challenging yet rewarding career opportunity for professionals dedicated to excellence in food service management and customer satisfaction.