Food Service Director

Aramark is a global leader in providing food services, facilities management, and uniform services across a broad range of industries including education, healthcare, business, and sports and leisure. Operating in 15 countries worldwide, Aramark serves millions of customers every day, emphasizing a commitment to service, community engagement, and sustainability. The company fosters a culture where every employee is valued and encouraged to grow professionally, with a focus on diversity, equity, and inclusion. Rooted in service and united by a strong purpose, Aramark aims to positively impact its employees, clients, partners, communities, and the planet by delivering excellent service and innovative solutions.

The role of Food Service Director at Aramark is a pivotal management position responsible for developing and executing dining solutions that meet customers' diverse needs and tastes. This position involves overseeing and managing all dining operations where customers order prepared foods from menus, ensuring a seamless service experience. The Food Service Director leads the operational, financial, and client relationship aspects of the dining service, ensuring alignment with Aramark's Executional Framework.

In leadership capacity, the Food Service Director mentors, engages, and develops teams to maximize their potential through recruiting, assessing, training, coaching, and managing performance. They create a positive work environment by recognizing and rewarding employees and by ensuring compliance with safety and sanitation standards. The role requires vigilant management of food service quality, labor costs, and operational efficiencies to achieve budget goals and maintain profitability. They use Aramark's proprietary processes and systems to build revenue, manage budgets including cost controls related to food, beverage, and labor, and oversee preparation of P&L statements.

Client relationship management is also a critical part of the role — the director identifies client needs, communicates operational progress effectively, and maintains strong relations with client management at all levels. This includes potentially participating in sales processes and contract negotiations to foster sales growth and client retention by implementing new products and services.

In terms of operational productivity, the Food Service Director implements and maintains Aramark's labor and food initiative agendas, striving for operational excellence and full compliance with safety and health regulations. Responsibilities also include coordinating production, distribution, cost control, merchandising, and employee training.

The Food Service Director manages front-of-house dining operations, including cafeteria and residential dining facilities, and is tasked with developing food service plans that align with client missions and visions, incorporating sustainable and environmentally conscious practices. The role demands exceptional communication skills, the ability to foster effective interdepartmental collaboration to provide a unified customer experience, and physical capability for occasional lifting of up to 50 lbs and extended periods of standing.

Aramark’s commitment extends to developing employee skills and adapting to changing job duties to meet the company’s commitments and achieve impactful results for both employees and customers.