Food Service Director

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,000.00 - $72,900.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance

Job Description

Aramark Healthcare is a leading provider of food and support services to various healthcare facilities across 15 countries worldwide. Known for its dedication to service and a mission deeply rooted in community impact, Aramark Healthcare strives to create environments where employees and customers alike can thrive. The organization takes pride in offering inclusive employment practices, valuing diversity, and ensuring every team member has equal opportunities to grow and contribute. Through its commitment to sustainability, innovation, and excellence, Aramark focuses on providing high-quality food service solutions that enhance the patient experience and support the operational needs of healthcare clients. With a global reach and a robust team of dedicated professionals, Aramark Healthcare remains at the forefront of delivering comprehensive food service and facility management solutions tailored to the unique demands of the healthcare industry.

The Food Service Director role at Methodist Dallas Medical Center in Dallas, TX, is a vital leadership position within Aramark Healthcare. This management role is responsible for developing and executing dining solutions that satisfy customer needs and preferences while overseeing the operation of customer-facing dining services where prepared foods are offered from a menu. The Director's responsibilities span leadership, client relationship management, financial oversight, productivity enhancement, and compliance assurance. The position demands a strategic leader who can mentor and engage teams, manage budgets including food, beverage, and labor costs, and ensure operational excellence in a fast-paced healthcare setting. This role is key in maintaining high standards for food safety and sanitation, nurturing client relationships, and driving sales growth through innovative service solutions. The Food Service Director is also responsible for managing front-of-house dining operations including cafeteria and residential dining facilities, aligning food service plans with the client facility's mission, and championing sustainable practices.

This position requires a minimum of five years of experience as a Food Service Director, including 2 to 5 years in an acute care hospital environment. Candidates must demonstrate a proven ability to improve patient satisfaction through excellent food quality, service execution, and patient experience initiatives. Financial acumen is critical, with experience needed in budgeting and managing retail and catering operations. Strong interpersonal and communication skills are essential for building relationships with clients, hospital stakeholders, and internal teams. The ability to lead large and complex food service teams, provide exceptional customer service, and collaborate across departments is fundamental. Physical requirements include the ability to lift up to 50 pounds and stand for extended periods. This role offers an excellent opportunity to join a reputable organization that values professional development, diversity, and community impact while making a positive difference in healthcare food service operations.

Job Requirements

  • Minimum of 5 years of food service director experience
  • Minimum of 2-5 years of experience in an acute care hospital setting
  • Bachelor's degree or equivalent operational leadership experience
  • Proven ability to improve patient satisfaction scores through food quality, service execution and patient experience initiatives
  • Strong financial acumen including budgeting and oversight of retail and catering operations
  • Exceptional communication and relationship-building skills
  • Ability to lead large, complex food service teams in a high-volume healthcare environment
  • Ability to provide excellent customer service aligned with Aramark Healthcare standard
  • Ability to maintain strong cross-functional partnerships
  • Ability to lift up to 50 lbs and stand for extended periods as required by operations

Job Qualifications

  • Minimum of 5 years of Food Service Director experience
  • Minimum of 2-5 years of experience in an acute care hospital setting
  • Bachelor's degree or equivalent operational leadership experience
  • Proven ability to improve patient satisfaction scores through food quality, service execution and patient experience initiatives
  • Strong financial acumen including budgeting and oversight of retail and catering operations
  • Exceptional communication and relationship-building skills with clients, hospital stakeholders and internal teams
  • Ability to lead large, complex food service teams in a high-volume healthcare environment
  • Ability to provide excellent customer service aligned with Aramark Healthcare standard
  • Ability to maintain strong cross-functional partnerships to deliver a unified food service experience
  • Ability to lift up to 50 lbs and stand for extended periods as required by operations

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connect to the Executional Framework
  • Coach employees by creating a shared understanding of what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark processes and systems
  • Build revenue and manage budget including cost controls related to food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain the Aramark agenda for labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Ensure full compliance with Operational Excellence fundamentals including food and labor
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations including safety, health, wage and hour requirements
  • Establish and maintain systems and procedures for ordering, receiving, storing, preparing and serving food-related products including menu planning and development
  • Develop operational component forecasts, explain variances, and manage component accounting functions
  • Ensure sanitation and safety requirements are met in all assigned areas
  • Coordinate and supervise unit personnel related to production, merchandising, quality, cost control, labor management and employee training
  • Recruit, hire, develop and retain frontline team members
  • Conduct periodic inventories
  • Maintain records to comply with Aramark, government and accrediting agency standards
  • Interact with client management and maintain effective client and customer relationships at all organizational levels
  • Participate in the sales process and contract negotiations as applicable
  • Identify opportunities to implement new products and services that support sales growth and client retention
  • Manage front-of-house dining operations including cafeteria and residential dining facilities
  • Develop and implement food service plans aligned with the client's mission and vision including sustainable practices

Job Criteria

Experience

Expert Level (7+ years)


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