SSA Group logo

Food Service Cook

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

eligible for overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program with 15% company match
Tuition Discount through Partnership College
Bereavement leave
Holiday pay
Paid sick leave

Job Description

SSA Group has been a trusted partner in the hospitality industry for over 50 years, specializing in creating exceptional experiences for cultural attractions and their visitors. With a focus on designing seamless guest journeys that integrate admissions, culinary, and retail services, SSA Group embodies innovation and human connection to enhance every moment. Recognized under the umbrella of 452 Hospitality, the company’s philosophy revolves around people-first strategies, operational intelligence, and forward-thinking innovation. This dedication helps SSA Group maintain its leadership in the food service and hospitality sectors by consistently delivering outstanding service and memorable moments that resonate with guests long after their visit.

SSA Group operates in various vibrant locations including Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado, Maryland, and Washington state. The company supports an inclusive workplace culture that encourages diversity, equity, and belonging while also emphasizing sustainability and community engagement. The company’s commitment to its employees is evident in its comprehensive benefits offering and support for continuous learning through programs like tuition discounts.

The Food Service Cook position at SSA offers an exciting opportunity to join a dynamic kitchen team under the management of Kitchen Managers, Sous Chefs, and Executive Chefs. As a crucial part of the back-of-house operations, the Food Service Cook will support daily restaurant preparations and ensure food service standards are consistently met. This role demands a passion for delivering warm, inviting, and memorable guest experiences aligned with the values of 452 Hospitality. The ideal candidate is someone who thrives in fast-paced environments, demonstrates strong interpersonal skills, and is committed to upholding the highest standards of food safety and quality.

In the role, the Food Service Cook will be responsible for preparing food to specification, maintaining safety logs including food temperatures and waste handling, and ensuring proper food handling and hygiene practices within the kitchen. The position involves collaboration and active communication with restaurant supervisors and food operations managers to address any operational challenges promptly. Candidates should be physically capable of standing for extended periods and handling necessary kitchen tasks such as lifting heavy boxes. This full-time role offers flexibility with varied shifts that may include nights, weekends, and holidays.

SSA Group values its employees through competitive wages with overtime pay eligibility, an On-Demand Pay Program allowing early wage access, and a meal plan plus employee discounts at participating locations. Additionally, they offer participation in a 401(k) program with a generous 15% company match after meeting eligibility criteria. Employees benefit from paid sick leave, bereavement leave, holiday pay at premium rates for Christmas and Thanksgiving, and professional development incentives like tuition discounts. The company is dedicated to fostering a supportive and safe work environment while encouraging team members to grow and succeed. By joining SSA Group, you become part of a vibrant community that prioritizes not only guest satisfaction but also employee well-being and career advancement.

Job Requirements

  • High school diploma or equivalent preferred
  • Food handling license preferred
  • 1-2 years of food preparation experience
  • Strong interpersonal and communication skills
  • Exceptional problem solving and decision making skills
  • Ability to remain flexible in a fast-paced environment
  • Physical ability to stand for extended periods
  • Ability to handle boxes weighing 10-35 lbs
  • Ability to work varied hours, including nights, weekends and holidays
  • Commitment to uphold company policies and safety standards

Job Qualifications

  • Food handling license preferred
  • 1-2 years food preparation experience
  • Strong interpersonal and communication skills
  • Exceptional problem solving and decision making skills
  • Ability to remain flexible in a fast-paced environment
  • Team player with professional and upbeat demeanor
  • Physical ability to stand for extended periods and handle boxes weighing 10-35 lbs
  • Ability to work varied hours including nights, weekends and holidays

Job Duties

  • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
  • Supports restaurant prep (BOH and line) for daily operation
  • Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards
  • Ensures proper food quantities are set for daily and ongoing service
  • Participates in safety logs including food temperatures, rotation and waste as necessary
  • Ensures safe food handling is maintained
  • Ensures proper uniform, hygiene, hand-washing and glove use with self
  • Maintains a SSAfe work environment by abiding to all SSAFETY rules
  • Follows through daily prep and items lists, as assigned
  • Actively helps to support operation in assigned role, supporting holes as necessary
  • Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
  • Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
  • Remains knowledgeable of all menu items, prices and specials for sharing with guests
  • Assists with dishwashing as necessary
  • Perform other tasks as deemed necessary
  • Maintains a clean, safe and organized work environment
  • Uphold and demonstrate a complete understanding of company policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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