Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $50,000.00
Benefits
Medical
Dental
Vision
Voluntary UNUM offering
Discount Program
Commuter Benefits
EAP
401k
Sick Time
Holiday pay
Tuition Reimbursement
Paid Time Off
Job Description
Elior North America is a prominent food service management company specializing in providing high-quality dining experiences primarily within institutional sectors, including healthcare facilities such as hospitals, corporate offices, and educational institutions. As part of a global hospitality leader, Elior North America is committed to delivering exceptional service and fostering a positive work environment that supports professional growth and innovation. Known for focusing on employee development, Elior creates opportunities for career advancement and skill enhancement, making it a respected employer in the hospitality industry.
The Food Service Concierge role at Elior North America in Pittsburgh, Pennsylvania, is a full-time, onsite position focused within the healthcare segment, particularly working with Allegheny Health Network accounts. This role is designed to enhance patient satisfaction by ensuring the accurate and professional handling of food service orders within hospital settings. The key responsibilities revolve around engaging with patients and their guests, addressing their needs effectively, and coordinating with relevant hospital personnel to resolve any concerns related to food service. This role plays a crucial part in the overall patient experience, requiring strong interpersonal skills and attention to detail.
As a Food Service Concierge, you will be at the frontline of patient interaction, fostering positive relationships through responsive and personalized service. Your duties will involve managing order processing securely while ensuring all patient requests are met promptly and to the highest standards. The position demands proficiency in communication, operational knowledge of technology such as Microsoft Office, telephone systems, and other office equipment to manage orders efficiently. Prior experience in healthcare or acute care environments is beneficial but not mandatory, enabling even those new to healthcare services to grow in this role with supportive training.
This position offers a competitive salary of $50,000 per year, reflecting Elior North America's commitment to valuing its employees. Furthermore, a comprehensive benefits package is provided, including medical, dental, and vision insurance, voluntary offerings for additional accident and critical illness coverage, employee assistance programs, and financial benefits like 401k and commuter benefits. Paid time off, sick time, holiday pay, and tuition reimbursement are also included, making this an attractive opportunity for individuals seeking a stable and rewarding career in healthcare hospitality.
Overall, this role is ideal for detail-oriented, compassionate individuals who thrive in dynamic environments and seek to contribute meaningfully to patient care through exceptional food service management. Working with Elior North America in Pittsburgh offers a chance to join a diverse and inclusive company dedicated to supporting employee growth and delivering outstanding service within the healthcare industry.
The Food Service Concierge role at Elior North America in Pittsburgh, Pennsylvania, is a full-time, onsite position focused within the healthcare segment, particularly working with Allegheny Health Network accounts. This role is designed to enhance patient satisfaction by ensuring the accurate and professional handling of food service orders within hospital settings. The key responsibilities revolve around engaging with patients and their guests, addressing their needs effectively, and coordinating with relevant hospital personnel to resolve any concerns related to food service. This role plays a crucial part in the overall patient experience, requiring strong interpersonal skills and attention to detail.
As a Food Service Concierge, you will be at the frontline of patient interaction, fostering positive relationships through responsive and personalized service. Your duties will involve managing order processing securely while ensuring all patient requests are met promptly and to the highest standards. The position demands proficiency in communication, operational knowledge of technology such as Microsoft Office, telephone systems, and other office equipment to manage orders efficiently. Prior experience in healthcare or acute care environments is beneficial but not mandatory, enabling even those new to healthcare services to grow in this role with supportive training.
This position offers a competitive salary of $50,000 per year, reflecting Elior North America's commitment to valuing its employees. Furthermore, a comprehensive benefits package is provided, including medical, dental, and vision insurance, voluntary offerings for additional accident and critical illness coverage, employee assistance programs, and financial benefits like 401k and commuter benefits. Paid time off, sick time, holiday pay, and tuition reimbursement are also included, making this an attractive opportunity for individuals seeking a stable and rewarding career in healthcare hospitality.
Overall, this role is ideal for detail-oriented, compassionate individuals who thrive in dynamic environments and seek to contribute meaningfully to patient care through exceptional food service management. Working with Elior North America in Pittsburgh offers a chance to join a diverse and inclusive company dedicated to supporting employee growth and delivering outstanding service within the healthcare industry.
Job Requirements
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office, Outlook, telephone systems, printers, and fax machines
- Ability to manage data accurately and securely
- Experience in customer service or a call center environment preferred
- Ability to work full-time onsite in Pittsburgh, Pennsylvania
Job Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong interpersonal and communication skills
- Knowledge of Microsoft Office, Outlook, telephone systems, printers, and fax machines
- Experience in an acute care and/or healthcare environment preferred
- At least one years' experience in customer service or a call center preferred
- Associate's degree or higher preferred
Job Duties
- Fostering patient relationships by identifying and responding to their needs
- Making internal or external contact with necessary personnel to address patient concerns as needed
- Managing data to aid completion of patient orders
- Communicating accurately and professionally with patients and guests
- Ensuring secure processing of food service orders
- Collaborating with healthcare staff to enhance patient satisfaction
- Maintaining knowledge of hospital food service protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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