Food Service Associate

Kelley's Market is a well-established family-owned convenience store chain that has proudly served Northern Illinois and Southern Wisconsin since 1926. As a respected ExxonMobil distributor, the company continues to grow and innovate, striving to meet the demands of its customers with a wide range of quality products, services, and technological advancements. Kelley’s Market is committed to upholding values centered on delivering exceptional service and top-notch products, emphasizing a workplace culture that nurtures a dedicated and motivated team. The company operates multiple locations, including its Harrison outlet at 2624 Stowmarket Ave, Rockford, IL, offering a clean, modern, and well-maintained environment for both customers and employees.

The Food Service Associate position at Kelley’s Market plays a vital role within the organization’s food service operations. Reporting directly to the Station Manager and working closely with Assistant Managers and Lead team members, this role is integral in ensuring a high standard of food quality and customer satisfaction. The associate is responsible for preparing, assembling, and serving fresh food and beverages while adhering to brand and safety standards. This position requires maintaining cleanliness and organization throughout the food service areas, including prep stations, dining areas, and restrooms, aligning with stringent health and sanitation guidelines.

Beyond food preparation, the Food Service Associate is expected to deliver outstanding, friendly, and efficient customer service that encourages repeat business and fosters a welcoming atmosphere. Responsibilities include operating food preparation equipment and point-of-sale systems with accuracy and efficiency, staying updated on menu offerings, pricing, and promotions to assist customers effectively. The associate also plays a critical part in inventory management by restocking supplies using FIFO (First In, First Out) practices, monitoring food safety issues, and alerting management to any concerns.

The role demands strong teamwork and communication skills as the associate collaborates with other team members to maintain smooth and efficient operations. The ability to manage multiple responsibilities such as completing temperature logs, equipment cleaning, station checklists, and cash handling processes are essential. Emphasizing ownership and accountability, the Food Service Associate supports the daily operational flow and contributes to a positive work environment that prioritizes cleanliness, quality, and fast service.

Kelley’s Market offers a competitive hourly wage for this position, ranging from $15 to $18 depending on education, experience, skills, and certifications. In addition to monetary compensation, the company provides a comprehensive benefits package that includes medical, dental, and vision insurance, flexible spending accounts, life and disability coverage, and a 401(k) plan with annual matching contributions. Employees also enjoy valuable perks such as vacation time, personal time, six paid holidays per year, employee discounts, and opportunities for growth within the company. The company values work-life balance and supports its employees with programs like Illinois Paid Leave.

By joining Kelley's Market as a Food Service Associate, individuals become part of a legacy brand with a supportive environment and a commitment to excellence both for employees and customers. This is an excellent opportunity for candidates who are detail-oriented, customer-focused, and eager to contribute to a dynamic and expanding company. Whether seeking entry-level experience in food service or wanting to grow a career in retail and customer service, Kelley’s Market fosters an inclusive path for success and advancement.