Food Service Assistant Manager - FLETC

Guest Services, Inc. is a renowned hospitality management company established in 1917. With over a century of experience, Guest Services has distinguished itself as the premier National Park Service concessionaire and a leader in delivering exceptional hospitality management across the United States. The company specializes in managing and providing high-quality services in a wide array of client environments including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, school and university dining facilities, and specialty retail stores. The organization emphasizes a commitment to diversity, equity, and inclusion, ensuring an inclusive workplace where employees are encouraged to bring their whole selves to work. This approach fosters an environment where the company can deliver outstanding services tailored to its diverse customer base.

The role of Assistant Food Service Manager with Guest Services is an integral part of the company’s operational team, playing a pivotal role in ensuring smooth daily operations and exceptional customer experiences within the food service unit. This position supports the Unit Manager in managing all aspects of unit operations including food and beverage services, equipment upkeep, and implementation of company initiatives. The Assistant Food Service Manager helps foster a team-oriented environment that prioritizes customer service excellence and consistency in staff performance. This role requires direct involvement in planning daily operations, forecasting sales and labor needs, managing profit margins, scheduling, supervising staff, and ensuring adherence to budgets and policies. The Assistant Food Service Manager also plays a key role in human resources functions such as recruiting, training, evaluating, and disciplining employees.

In addition, this role is responsible for maintaining stringent standards related to safety, sanitation, and food handling. It requires addressing customer inquiries and resolving complaints efficiently to uphold the company’s reputation for professionalism. The job involves physical responsibilities including frequent movement within the work area, lifting and carrying weights up to 50 pounds, and working in various temperature environments such as freezers and grills. The position also demands clear verbal communication and presence on-site to coordinate operations effectively. Guest Services offers an annual compensation of $45,000 for this full-time position, reflecting the critical nature and scope of responsibilities associated with the Assistant Food Service Manager role.