Food Server - Nola Steak

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

day-one medical coverage

Job Description

PENN Entertainment is a respected leader in the integrated entertainment industry, known for its dynamic presence in sports content and casino gaming across North America. With 43 destinations providing a variety of thrilling experiences, including online sports betting and iCasino offerings via theScore Bet Sportsbook and Casino, PENN Entertainment stands at the forefront of innovation and excitement. The company not only leads in terms of entertainment but is also deeply committed to diversity, sustainability, and the well-being of its community, team members, and environment. Join PENN Entertainment and become part of a team that’s passionate about changing entertainment and creating unforgettable moments for its guests. This opportunity offers a base salary aligned with an individual’s relevant knowledge, skills, and experience, complemented by a competitive Total Rewards package that includes wellness programs supporting financial, physical, and mental health. Benefits such as day-one medical coverage, 401(k) matching, and an annual performance bonus exemplify PENN Entertainment’s dedication to their team members. Paid time off increases with tenure, reflecting the company’s respect for work-life balance and long-term career growth. The role of Food Server within PENN Entertainment is designed for individuals who thrive in a fast-paced, fun, and engaging work environment. As a Food Server, you will be the face of the company’s hospitality, delivering exceptional guest experiences by adhering to all departmental standards and property policies related to service excellence. Your responsibilities will include warmly greeting guests, accurately taking and delivering food and beverage orders, and continuously ensuring guest satisfaction throughout their dining experience. This position demands a comprehensive understanding of the menu, including preparation techniques, seasonings, ingredients, and presentation, allowing you to confidently recommend items tailored to guest preferences and enhance sales through up-selling appetizers, beverages, and desserts. Mastery of the POS system is essential to ensure precise order entry and timely service. Beyond serving duties, you will assist bus persons with maintaining cleanliness and safety standards in designated areas, ensuring equipment is clean and operational, and performing side work as required. Knowledge of current casino events and the ability to guide guests within the property will enhance guest interaction and contribute to their overall entertainment experience. This role requires a balance of excellent communication skills, a professional demeanor, and a genuine commitment to guest satisfaction and team collaboration. PENN Entertainment values individuals who are passionate about hospitality, committed to upholding confidentiality and professionalism, and eager to grow within a company that supports career advancement and personal development.

Job Requirements

High school diploma or equivalent preferred
Minimum two years of food server experience in a high-volume, full-service restaurant
Excellent customer service and interpersonal skills
Ability to read, write, speak, and understand English
Ability to maintain a high level of confidentiality and professionalism
Must have knowledge of table service procedures and table etiquette
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed

Job Qualifications

High school diploma or equivalent preferred
Minimum two years of food server experience in a high-volume, full-service restaurant
Excellent customer service and interpersonal skills
Ability to read, write, speak, and understand English
Knowledge of table service procedures and table etiquette
Ability to maintain a high level of confidentiality and professionalism
Ability to work collaboratively and communicate effectively with team members at all levels of the organization

Job Duties

Adheres to all departmental and property policies and procedures regarding guest service standards
Greets and welcomes each guest seated in assigned station
Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction
Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation)
Suggests items to guests based on expressed guest preferences
Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards
Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product