Job Overview

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Compensation

Hourly
Exact $16.90
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Benefits

competitive pay
Flexible Hours
Career growth opportunities
Team Member Dining Discounts
Employee Referral Program
Credit union benefits
partner perks
Sick Time
Health Insurance

Job Description

Xperience Restaurant Group (XRG) is a renowned hospitality company dedicated to creating exceptional dining experiences that go beyond just serving food. Established with the mission to deliver not only meals but unforgettable eXperiences, XRG prides itself on its passionate team members who hold hospitality to the highest standards. The company fosters a culture of excellence, driven by strong core values that emphasize quality, customer satisfaction, and employee well-being.

As a leader in the restaurant industry, XRG operates a diverse portfolio of dining establishments known for their unique atmospheres and exceptional service. The group’s commitment to innovation and growth has earned it recognition as a Certified Top Workplace for five consecutive years. By joining XRG, team members become part of the #XRGFam, an inclusive family that values each employee’s contribution and supports their career development.

The Food Server role at XRG is more than just a job; it is an opportunity to join a team that values passion, professionalism, and a drive for excellence. This position involves welcoming guests warmly, taking accurate food and beverage orders, and ensuring timely delivery that meets guests’ satisfaction. Food Servers at XRG are integral to crafting the overall dining experience, providing detailed menu information including allergen awareness, and recognizing repeat customers to foster a welcoming environment.

This role requires dedication to maintaining the highest standards of service, including compliance with health, safety, and sanitation protocols. Food Servers work closely with management and kitchen staff to guarantee that each order is prepared and delivered correctly while responding promptly and positively to any guest concerns or complaints. Additionally, they assist with restaurant maintenance, stock replenishment, and setup or rearrangement of furniture as directed.

XRG offers competitive pay at $16.90 per hour plus tips, reflecting the value placed on employees' hard work and commitment. The company also promotes a healthy work-life balance with flexible scheduling options, recognizing the importance of well-being. In addition, team members benefit from exclusive dining discounts, an employee referral program, financial well-being resources via credit union benefits, and partner perks that include discounted rates on entertainment, travel, and retail. Health insurance is available for full-time team members, alongside sick time provisions in eligible states.

By joining XRG, individuals gain access to continuous career growth opportunities, with many roles filled internally to promote real advancement among employees. The Food Server position is perfect for those passionate about hospitality and eager to contribute to an exceptional guest experience in fast-paced, high-volume restaurant settings. This role also demands physical stamina and the ability to work varied shifts, including nights, weekends, and holidays, to meet operational needs.

Joining Xperience Restaurant Group means being part of a team that not only values exceptional service but also invests in its people, fosters a unique culture, and delivers unparalleled experiences to guests. If you are enthusiastic about hospitality and ready to grow your career in a supportive and dynamic environment, XRG welcomes your application.

Job Requirements

  • High school diploma preferred
  • proof of eligibility to work in the United States
  • valid driver’s license
  • 21 plus years of age
  • possession of or the ability to possess all state required work cards
  • minimum of two years related experience
  • experience with POS systems
  • familiarity with beer and spirits
  • proper lifting techniques
  • guest relations
  • sanitation and safety
  • safe alcohol service
  • full service restaurant operations
  • ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Job Qualifications

  • High school diploma preferred
  • possession of or ability to possess all state required work cards
  • minimum of two years related experience
  • experience with POS systems
  • familiarity with beer and spirits
  • proper lifting techniques
  • guest relations skills
  • sanitation and safety knowledge
  • safe alcohol service certification
  • full service restaurant operations experience
  • ability to communicate effectively and assertively in English, both verbally and in writing

Job Duties

  • Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
  • recognize and cultivate regular guests and repeat business
  • take and enter orders into POS system promptly and accurately
  • ensure all the food and drinks are served immediately and according to specifications
  • ensure that all the necessary stock is being replenished during the shift
  • move furniture as directed by management
  • respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
  • comply with all safety and health department procedures and all state and federal liquor laws
  • maintain company safety and sanitation standards
  • prepare guest checks through POS terminal functions
  • process guest payments by cash, credit card, venue comps and all other tender types
  • collect required signatures from guest and promptly close guest checks
  • ensure accurate accounting of all monies and independent banking procedures
  • sign all cash out slips legibly
  • ensure complete and proper check out procedures
  • clean all spills immediately and place all trash in proper receptacles
  • inform management of any complaint, comments or incident
  • ensure nightly/weekly and opening/running/closing duties are completed
  • record and report any equipment failure and/or safety hazards to management immediately
  • assist and/or complete additional tasks as assigned

Job Criteria

Experience

No experience required


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