Job Overview
Compensation
Hourly
Range $10.25 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment and casino gaming industry, operating across 43 destinations in North America. The company also extends its influence through its online platforms, such as theScore Bet Sportsbook and Casino. With a commitment to redefining entertainment, PENN Entertainment combines thrilling casino experiences, sports content, and innovative digital offerings to provide guests with engaging and memorable moments. Known for fostering a diverse and inclusive working environment, PENN Entertainment highly values community involvement, sustainability, and the personal and professional growth of its employees. The corporation prides itself on being more than just a business; it is a vibrant community driven by passion, respect, and an unwavering dedication to excellence.
As a restaurant cashier at PENN Entertainment, you will play a key role in delivering exceptional customer service within a dynamic and fast-paced environment. Your primary responsibilities will include providing friendly, professional, and responsive service to guests and restaurant staff alike. You'll operate the cash register or POS system, ensuring the accuracy of all transactions and maintaining financial integrity through established procedures. Maintaining cleanliness and order in your designated work area, including assisting with the upkeep of the dining room and host stand, will be part of your essential duties. You will be equipped with service recovery skills to resolve any issues that arise, ensuring guests leave satisfied and eager to return.
Your role also entails promoting current casino events and programs by offering directions and information, thereby enhancing guests' overall experience. Your interactions with customers will be warm and inviting, often including expressing gratitude, wishing them luck, and encouraging their continued engagement with the casino. At PENN Entertainment, you will be supported by a workplace culture that values your career growth, offering wellness programs, competitive compensation, and benefits such as day-one medical coverage, 401(k) matching, and performance bonuses. Flexibility is important as the role may require working nights, weekends, holidays, and overtime as needed. Overall, this position is ideal for someone who thrives in a lively setting, loves to provide top-notch customer service, and desires to be part of an innovative and expanding industry.
As a restaurant cashier at PENN Entertainment, you will play a key role in delivering exceptional customer service within a dynamic and fast-paced environment. Your primary responsibilities will include providing friendly, professional, and responsive service to guests and restaurant staff alike. You'll operate the cash register or POS system, ensuring the accuracy of all transactions and maintaining financial integrity through established procedures. Maintaining cleanliness and order in your designated work area, including assisting with the upkeep of the dining room and host stand, will be part of your essential duties. You will be equipped with service recovery skills to resolve any issues that arise, ensuring guests leave satisfied and eager to return.
Your role also entails promoting current casino events and programs by offering directions and information, thereby enhancing guests' overall experience. Your interactions with customers will be warm and inviting, often including expressing gratitude, wishing them luck, and encouraging their continued engagement with the casino. At PENN Entertainment, you will be supported by a workplace culture that values your career growth, offering wellness programs, competitive compensation, and benefits such as day-one medical coverage, 401(k) matching, and performance bonuses. Flexibility is important as the role may require working nights, weekends, holidays, and overtime as needed. Overall, this position is ideal for someone who thrives in a lively setting, loves to provide top-notch customer service, and desires to be part of an innovative and expanding industry.
Job Requirements
- Must be at least 18 years of age
- obtain and maintain valid alcohol serving permits
- prior customer service in a fast paced environment preferred
- previous front of house experience in a high volume restaurant preferred
- read, write, speak and understand English
- excellent customer service/communication skills
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- able to work at a fast pace in an often crowded/noisy environment
- must be able to accurately and quickly process all cash transactions
Job Qualifications
- Must be at least 18 years of age
- obtain and maintain valid alcohol serving permits
- prior customer service in a fast paced environment preferred
- previous front of house experience in a high volume restaurant preferred
- read, write, speak and understand English
- excellent customer service/communication skills
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- able to work at a fast pace in an often crowded/noisy environment
- must be able to accurately and quickly process all cash transactions
Job Duties
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounts for all cash, charge and complimentary sales according to established procedure
- maintains integrity of all financial controls and responsibilities
- keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
- resolves service issues according to the service recovery toolbox
- knows and promotes current casino events and programs and can give guests directions to all casino areas
- thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job Criteria
Experience
No experience required
Job Location
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