Food Server, Emeril''s Kitchen (Caesars New Orleans)
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
flexible scheduling
Job Description
Caesars New Orleans Casino & Hotel is a premier destination property located in the heart of New Orleans, renowned for delivering an exceptional gaming and hospitality experience. As part of Caesars Entertainment Inc., the largest casino-entertainment company in the United States and one of the world’s most diversified providers in this sector, Caesars New Orleans exemplifies excellence in service and operational standards. Established with a deep-rooted history dating back to 1937 in Reno, Nevada, Caesars Entertainment has expanded extensively through new resorts, acquisitions, and brand development including Caesars®, Harrah’s®, Horseshoe®, and Eldorado®.
Caesars New Orleans Casino & Hotel has garnered industry acclaim and local recognition, including being named a City Business "Best Places to Work" honoree and ranked as the "#1 Large Employer" in the New Orleans area by the Times-Picayune Top Workplaces program. This accolade reflects the company’s commitment not only to outstanding guest experiences but also to fostering a positive, inclusive, and rewarding work environment for its team members. The organization proudly embraces its PEOPLE PLANET PLAY framework, emphasizing responsibility towards its team members, suppliers, communities, and the environment.
The Food Server role at Caesars New Orleans Casino & Hotel is vital to delivering the seamless, friendly, and professional customer service that defines the Caesars brand. This position entails providing fast, knowledgeable, and courteous service to guests in a high-volume, vibrant restaurant setting within the casino resort. Food Servers are the frontline ambassadors who create memorable dining experiences that encourage guests to return. Working closely with restaurant staff and culinary teams, Food Servers ensure accuracy in order taking, timely delivery of food and beverages, and attentiveness to guest preferences and satisfaction.
A Food Server at Caesars New Orleans must have an engaging personality, excellent communication skills, and the ability to thrive in a fast-paced environment with a diverse clientele. This role demands physical stamina to manage lifting and moving trays, supplies, and occasional furniture setup, all while maintaining composure and upholding the company’s professional appearance standards. The Food Server also contributes to maintaining the cleanliness and safety of assigned areas by performing duties such as bussing tables, cleaning workstations, and adhering to health and safety regulations.
Working at Caesars New Orleans offers a unique career opportunity within an iconic brand dedicated to excellence, innovation, and hospitality. Team members benefit from a culture that celebrates collaboration, rewards outstanding performance, and supports career growth within the casino-entertainment industry. The company’s mission "Create the Extraordinary" and vision to "Create spectacular worlds that immerse, inspire and connect you" reflects the vibrant, dynamic service environment that Food Servers are an integral part of.
This Food Server position is a part-time or full-time role and requires availability to work nights, weekends, holidays, and overtime as needed to meet operational demands. Candidates must be at least 21 years old, proficient in English, and capable of complying with physical and service standards typical of the hospitality and gaming industry.
Caesars New Orleans Casino & Hotel has garnered industry acclaim and local recognition, including being named a City Business "Best Places to Work" honoree and ranked as the "#1 Large Employer" in the New Orleans area by the Times-Picayune Top Workplaces program. This accolade reflects the company’s commitment not only to outstanding guest experiences but also to fostering a positive, inclusive, and rewarding work environment for its team members. The organization proudly embraces its PEOPLE PLANET PLAY framework, emphasizing responsibility towards its team members, suppliers, communities, and the environment.
The Food Server role at Caesars New Orleans Casino & Hotel is vital to delivering the seamless, friendly, and professional customer service that defines the Caesars brand. This position entails providing fast, knowledgeable, and courteous service to guests in a high-volume, vibrant restaurant setting within the casino resort. Food Servers are the frontline ambassadors who create memorable dining experiences that encourage guests to return. Working closely with restaurant staff and culinary teams, Food Servers ensure accuracy in order taking, timely delivery of food and beverages, and attentiveness to guest preferences and satisfaction.
A Food Server at Caesars New Orleans must have an engaging personality, excellent communication skills, and the ability to thrive in a fast-paced environment with a diverse clientele. This role demands physical stamina to manage lifting and moving trays, supplies, and occasional furniture setup, all while maintaining composure and upholding the company’s professional appearance standards. The Food Server also contributes to maintaining the cleanliness and safety of assigned areas by performing duties such as bussing tables, cleaning workstations, and adhering to health and safety regulations.
Working at Caesars New Orleans offers a unique career opportunity within an iconic brand dedicated to excellence, innovation, and hospitality. Team members benefit from a culture that celebrates collaboration, rewards outstanding performance, and supports career growth within the casino-entertainment industry. The company’s mission "Create the Extraordinary" and vision to "Create spectacular worlds that immerse, inspire and connect you" reflects the vibrant, dynamic service environment that Food Servers are an integral part of.
This Food Server position is a part-time or full-time role and requires availability to work nights, weekends, holidays, and overtime as needed to meet operational demands. Candidates must be at least 21 years old, proficient in English, and capable of complying with physical and service standards typical of the hospitality and gaming industry.
Job Requirements
- Must be at least 21 years of age
- Previous food server experience in a high volume restaurant preferred
- Must be able to read, write, speak and understand English
- Must possess excellent customer service/communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to lift and carry up to 35 lbs
- Must be able to lift trays with food (30 lbs) above shoulder level
- Must be able to push or pull 50 lbs
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
- Must be able to stand and walk for up to four hours
- Must be able to use hand motions when cleaning and wiping counters and table tops
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Must be able to tolerate second-hand smoke, noise and bright lights
- Must have gaming permit
Job Qualifications
- Must be at least 21 years of age
- Previous food server experience in a high volume restaurant preferred
- Ability to read, write, speak and understand English
- Possess excellent customer service and communication skills
- Available to work nights, weekends, holidays and overtime
- Ability to maintain a neat, professional, well-groomed appearance
- Physically mobile with reasonable accommodation
- Ability to lift and carry up to 35 lbs
- Ability to lift trays with food up to 30 lbs above shoulder level
- Ability to push or pull 50 lbs
- Capable of reaching, bending, stooping and twisting while carrying restaurant stock
- Able to stand and walk for up to four hours
- Able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to tolerate second-hand smoke, noise and bright lights
Job Duties
- Greet and welcome each guest seated in assigned station
- Take initial food and/or beverage order within 2 minutes of being seated
- Maintain current and accurate information regarding menu preparation techniques, seasonings, ingredients and plate presentation
- Suggest items to guests based on expressed guest preferences
- Up-sell appetizers, beverages, desserts in accordance with restaurant service standards
- Correctly enter food and beverage orders into the POS system
- Deliver prepared food to the appropriate guest within two minutes of completed production of order
- Return to table within three minutes of order delivery to ascertain guest satisfaction
- Resolve service issues according to the service recovery toolbox
- Itemize totals and present check for payment to correct customers
- Thank customers, invite them back and make it easy for them to return
- Assist bus persons with bussing, cleaning and setting tables
- Wipe counter areas, sinks and floors as required to maintain a clean and safe work station
- Maintain cleanliness of designated areas as directed
- Deep clean restaurant equipment as scheduled
- Operate and maintain equipment safely
- Complete assigned side work as directed
- Provide personalized service using guests’ names and preferences
- Confirm completion of assigned duties with supervisor before leaving
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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