Food Runner/Busser - Golden Bee

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $25.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

401k

Local discounts

Career Development

Paid Time Off

Job Description

The Broadmoor is a renowned luxury resort located in Colorado Springs, Colorado, known for its exceptional service and historic significance. As the longest-running Forbes Five-Star and AAA Five Diamond resort in the world, The Broadmoor offers guests an unforgettable blend of elegance, comfort, and world-class amenities. The resort features multiple dining venues, luxury accommodations, golf courses, spa services, and a deep commitment to community and family culture. Employees at The Broadmoor are not just staff but ambassadors who uphold its prestigious reputation through dedication to excellence and an inviting atmosphere. The Golden Bee is one of the lively dining venues within The Broadmoor, operating as a fast-paced, high-energy pub environment where exceptional guest service is paramount.

The Food Runner/Busser position at The Golden Bee involves playing an integral role in the seamless operation of the restaurant by ensuring the timely and accurate delivery of food from the kitchen to guests. This role demands physical endurance, professionalism, and excellent communication skills, as it requires navigating a multi-level venue and upholding the resort's high standards of service. Food Runners will work closely with kitchen and serving staff to maintain efficient service flow, announce dishes properly, inspect all orders for accuracy, and assist with clearing and resetting tables. This position guarantees at least the current Colorado minimum wage, with earnings ranging between $18 and $25 per hour, inclusive of a base wage plus service charge commissions which fluctuate according to the time of year and events. Working at The Golden Bee offers an energetic team environment where each team member contributes to creating memorable dining experiences consistent with The Broadmoor’s commitment to excellence and guest satisfaction. The role also offers opportunities for career growth and professional development in the hospitality industry within a prestigious establishment, making it ideal for individuals passionate about food service and guest relations.

Job Requirements

high school diploma or general education degree
experience working in the food and beverage industry
flexible schedule
full weekend and holiday availability
strong communication skills
ability to navigate multiple flights of stairs carrying trays while maintaining presentation
must be at least 18 years of age in compliance with state liquor laws
ability to perform occasional heavy lifting up to 50 lbs
enthusiastic, friendly, and energetic team member
strong interpersonal communication skills

Job Qualifications

strong communication skills
attention to detail
ability to navigate multiple flights of stairs carrying trays while maintaining presentation
high school diploma or general education degree with experience in the food and beverage industry
flexible schedule
full weekend and holiday availability
enthusiastic, friendly, energetic team member
strong interpersonal communication skills
must be at least 18 years of age in compliance with state liquor laws
ability to perform occasional heavy lifting up to 50 lbs
willingness to work in a fast-paced team environment

Job Duties

execute guest service duties in accordance with forbes and aaa inspection standards and broadmoor standards of excellence
know the table numbers and seat numbers for all areas of the restaurant
serve food from kitchen to guests in an efficient manner and in accordance to five-star service standards, announce all food by name
serve guests in a multi-floor setting which may include climbing one flight of stairs up to twenty times per hour
communicate with serving staff and kitchen staff to ensure accuracy of orders
communicate directly with chef and expeditor to ensure proper timing of service
be knowledgeable in food product and food preparations
understand what the kitchen is serving and ensure all food is properly served at the tables
maintain thorough menu knowledge
be able to expedite the food coming to the window from the chef and kitchen staff
inspect orders for accuracy prior to serving, bring any concerns to the attention of the chef de cuisine or sous chef immediately
be able to answer questions guests might have regarding food being served
observe guests and respond to any additional requests
carry dirty dishes from dining room to kitchen
wipe table tops and chairs with damp cloth
replace soiled table linens and set tables with silverware and glassware
replenish supply of clean linens, silverware, glassware, and dishes in dining room
serve and refill water and other beverages as required
maintain cleanliness of the hotel bar
help pre-bus and attend to guest needs
remove trash, soiled linen, and so on
set up and maintain beverage stations
return stacked bus trays to dish room
set up and break down side stands
break down and re-set restaurant in accordance with side-work
report tips in accordance with irs regulations
check schedule daily, as it is subject to change
maintain courteous, professional and polite attitude with all other service and kitchen staff
uphold and abide by all broadmoor policies, procedures, and safety guidelines
maintain knowledge of broadmoor history and grounds
maintain knowledge of broadmoor restaurants and retail outlets
maintain knowledge of local points of interest and activities
willingness to work in a fast-paced, team-oriented environment
uphold and abide by all broadmoor policies, procedures, and safety guidelines
other duties as assigned