Food Runner/Busser

Gaylord Hotels, part of the renowned Marriott International portfolio, is a leading hotel brand known for creating extraordinary experiences in the hospitality and events industry. Located at 2800 Opryland Drive in Nashville, Tennessee, Gaylord Hotels specialize in hosting large-scale meetings, conferences, and unique guest events that bring people together under one roof. A cornerstone of Marriott International, the hotel chain emphasizes inclusivity, innovation, and quality customer service, fostering a workplace culture that values diversity, creativity, and professional growth. With a commitment to being an equal opportunity employer, Gaylord Hotels ensures all associates receive access to opportunity, inclusive work environments, and comprehensive career pathways in the hospitality industry. This brand not only offers traditional hotel services but also focuses on providing exceptional event experiences, making it a key player in the food and beverage and culinary sector.

The position of Guest Service Support Expert at Gaylord Hotels is a vital role designed to enhance the overall guest experience by providing essential back-of-house support. As a Full-Time, non-management position located onsite, the Guest Service Support Expert plays a critical role in the smooth operation of the hotel’s food and beverage services. The hourly pay is set at $15.00, and the role also includes eligibility for tips, adding to the overall compensation. This role primarily involves supporting food and beverage operations through various tasks such as setting tables, assisting kitchen staff, cleaning work areas, and maintaining supply inventories. The expectation is not only to execute these duties efficiently but to do so with an eye for detail and guest satisfaction, helping to make each customer interaction seamless and memorable.

Guests’ experiences at Gaylord Hotels are built around quality, professionalism, and thoughtful service, and the Guest Service Support Expert is integral to this mission. Responsibilities include moving and lifting objects up to 25 pounds unassisted and up to 50 pounds with help, standing, sitting, or walking for extended periods, and managing menu information attentively. Beyond physical tasks, employees maintain professional appearances and communications, adhere strictly to company policies, and uphold the high safety and quality standards Gaylord Hotels demand. This role suits individuals who enjoy a dynamic work environment, are proactive, and are committed to contributing to a team-oriented culture focused on delivering outstanding hospitality. Starting as a Guest Service Support Expert offers numerous opportunities to grow within Marriott International’s extensive portfolio, ensuring a promising career trajectory for motivated associates.