
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Gaylord Hotels, part of Marriott International, is a renowned hospitality brand known for its impressive meeting spaces and exceptional guest experiences. Situated within a portfolio of reputable Marriott International brands, Gaylord Hotels stands out for delivering environments, services, and programming that foster meaningful connections and unforgettable experiences. The organization thrives on the dedication of its STAR associates, who bring creativity, entrepreneurial spirit, and heartfelt service to every interaction. This dynamic team environment offers individuals opportunities beyond the typical hotel experience, promoting career growth and development in a supportive and inclusive atmosphere. Marriott International is a global leader in hospitality, committed to fostering a diverse and inclusive workplace where all associates are valued and have access to equal opportunities. The company emphasizes non-discrimination on any protected basis and celebrates the unique backgrounds, talents, and experiences of its workforce.
The Guest Service Support Expert role at Gaylord Hotels is pivotal to ensuring seamless food and beverage operations and enhancing the overall guest experience. This position goes beyond simply providing food services — it is about creating memorable and unique experiences. The expert takes initiative to support various activities, ranging from setting tables and assisting kitchen staff to maintaining cleanliness and replenishing supplies. The role requires a hands-on approach to work, including physical tasks such as moving, lifting, carrying, pushing, and pulling objects within specified weight limits. Safety and professionalism are paramount, with expectations to uphold company policies, maintain quality standards, and present a polished personal appearance and communication style.
Guest Service Support Experts are active throughout their shifts, often standing, sitting, or walking for extended periods and navigating different types of surfaces. Attention to detail is essential as they manage menus and verify information visually. This role demands flexibility and commitment to various reasonable job duties, all undertaken to enhance the guest experience and support business success. It is an opportunity to be part of a collaborative team that values big-hearted service and provides access to extensive career opportunities in the hospitality industry. For candidates seeking to contribute to a vibrant workplace with global reach and outstanding service standards, the Guest Service Support Expert position at Gaylord Hotels offers a rewarding and enriching career path.
The Guest Service Support Expert role at Gaylord Hotels is pivotal to ensuring seamless food and beverage operations and enhancing the overall guest experience. This position goes beyond simply providing food services — it is about creating memorable and unique experiences. The expert takes initiative to support various activities, ranging from setting tables and assisting kitchen staff to maintaining cleanliness and replenishing supplies. The role requires a hands-on approach to work, including physical tasks such as moving, lifting, carrying, pushing, and pulling objects within specified weight limits. Safety and professionalism are paramount, with expectations to uphold company policies, maintain quality standards, and present a polished personal appearance and communication style.
Guest Service Support Experts are active throughout their shifts, often standing, sitting, or walking for extended periods and navigating different types of surfaces. Attention to detail is essential as they manage menus and verify information visually. This role demands flexibility and commitment to various reasonable job duties, all undertaken to enhance the guest experience and support business success. It is an opportunity to be part of a collaborative team that values big-hearted service and provides access to extensive career opportunities in the hospitality industry. For candidates seeking to contribute to a vibrant workplace with global reach and outstanding service standards, the Guest Service Support Expert position at Gaylord Hotels offers a rewarding and enriching career path.
Job Requirements
- high school diploma or GED equivalent
- no previous work experience required but preferred in a food and beverage setting
- ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, pull, or place objects weighing up to 25 pounds independently and up to 50 pounds with assistance
- adherence to safety guidelines and company policies
- professional personal appearance and communication
- commitment to non-discrimination and fostering an inclusive workplace
Job Qualifications
- high school diploma or GED equivalent
- previous experience in a food and beverage environment preferred
- strong interpersonal and communication skills
- ability to work in a fast-paced environment
- attention to detail
- ability to perform physical tasks including lifting and moving objects up to 50 pounds with assistance
- teamwork and collaboration skills
Job Duties
- set tables for guests
- assist kitchen staff with food and beverage preparations
- clean work areas and maintain hygiene standards
- replenish supplies as needed
- verify menu information accurately
- ensure compliance with safety and company policies
- engage with guests in a professional and courteous manner
Job Criteria
Experience
No experience required
Job Location
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