Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $17.40
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service standards. With a diverse portfolio of brands, Marriott has built a reputation for quality, comfort, and memorable stays for millions of travelers worldwide. Among its many brands, Renaissance Hotels stands out by offering guests a unique opportunity to immerse themselves in the local culture and spirit of the neighborhoods they visit. Located in the heart of Indian Wells, California, Renaissance Indian Wells Resort is a vibrant full-service hotel dedicated to creating unforgettable experiences that go beyond just lodging. It offers luxurious accommodations, exquisite dining options, and a lively atmosphere that celebrates both local heritage and global influences. The hotel embraces a culture of inclusivity, diversity, and continuous growth for its associates, fostering an environment where employees are valued and encouraged to thrive professionally and personally.

The role of Guest Service Support Expert at Renaissance Indian Wells Resort is a crucial position that supports the smooth operation of the food and beverage department. Unlike traditional roles merely focused on serving food and drinks, this position is centered around crafting a memorable guest experience at every interaction. The Guest Service Support Expert contributes by setting tables, assisting kitchen staff, replenishing supplies, and ensuring cleanliness and organization in work areas. Candidates must be adaptable, proactive, and ready to engage in a variety of tasks that demand hands-on effort and movement throughout the shift.

This full-time, non-management hourly position offers a pay rate of $17.40 per hour, reflecting Marriott’s commitment to fair compensation. The role is ideal for individuals who thrive in dynamic work environments, enjoy interacting with guests, and have a passion for hospitality. Preferred candidates will have full availability, especially during evening shifts, to accommodate the operational needs of the resort's food and beverage services.

Success in this role requires creating a safe workplace, adhering to company policies and procedures, upholding quality standards, and maintaining professional appearance and communication at all times. The nature of the job demands physical stamina, including standing, walking, and moving over varying surfaces, along with the ability to lift, push, or pull objects up to 25 pounds independently or 50 pounds with assistance. This hands-on role is vital to providing a seamless and enjoyable experience for guests, ensuring that every element of food and beverage service is executed with excellence.

For those seeking to start or grow a career within a prestigious global hotel brand, the Guest Service Support Expert position offers valuable experience and opportunities for advancement. Marriott International is dedicated to equal employment opportunity, valuing the unique backgrounds and talents of its associates, and providing an inclusive work environment where everyone can belong. Renaissance Hotels invites enthusiastic team players who are passionate about delivering exceptional guest service and immersing guests in authentic local experiences to join their team in Indian Wells and be part of a global hospitality journey.

Job Requirements

  • high school diploma or ged equivalent
  • no related work experience required
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, or pull up to 25 pounds unassisted and 50 pounds with assistance
  • willingness to work evening shifts
  • full availability preferred
  • adherence to company policies and procedures

Job Qualifications

  • high school diploma or ged equivalent
  • previous experience in a food and beverage environment preferred
  • no supervisory experience required
  • ability to work in a fast-paced environment
  • strong communication skills
  • commitment to excellent guest service

Job Duties

  • set tables according to standards
  • assist kitchen staff as needed
  • clean and maintain work areas
  • replenish supplies regularly
  • ensure adherence to safety and quality standards
  • maintain professional appearance and communication
  • support food and beverage operations to enhance guest experience

Job Criteria

Experience

No experience required


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