Job Overview
Compensation
Hourly
Range $9.50 - $14.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
wellness programs
Annual performance bonus
Paid Time Off
Dental Insurance
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. The company has established itself as an industry leader not only by delivering exceptional entertainment and gaming experiences but also by committing to important values such as diversity, sustainability, and community engagement. PENN Entertainment embraces change and innovation within the entertainment sector, offering a dynamic and fast-paced atmosphere where employees can thrive and contribute to the company's ongoing success. The organization's diverse workforce is driven by enthusiasm for helping guests find and have more fun, reflecting its commitment to superior customer service and quality experiences.
PENN Entertainment is currently seeking individuals excited about joining a vibrant and high-energy work environment. This role involves providing fast, friendly, professional, and responsive customer service in a food service operation within the casino and entertainment setting. The successful candidate will greet guests warmly and maintain accurate knowledge of food items, preparation techniques, and ingredients. Responsibilities also include ensuring cleanliness and safety at the food station, proper food preparation and presentation according to established menu standards, replenishing necessary supplies, and supporting overall kitchen and service area operations. This position requires teamwork, attention to detail, and dedication to maintaining high standards that enhance the guest experience.
In addition to delivering excellent service, employees at PENN Entertainment benefit from a comprehensive Total Rewards package designed to support their financial, physical, and mental well-being. This package includes wellness programs, day-one medical coverage, 401(k) matching, and potential annual performance bonuses. Paid time off is earned according to local policies and grows with the length of employment. Initial placement within the salary range considers an individual's relevant knowledge, skills, and experience, reflecting PENN Entertainment’s commitment to career growth and employee support.
This role offers a unique opportunity to work at a company where career advancement and skill development are prioritized. New team members will gain valuable experience in a supportive environment that encourages personal and professional growth by offering ongoing training and mentoring. Employees are also encouraged to engage with the broader community of PENN Entertainment by learning about and promoting current casino events and programs. Overall, this position is ideal for individuals who are passionate about delivering exceptional customer service and who want to be part of a leading entertainment company that values its people and its impact on the industry.
PENN Entertainment is currently seeking individuals excited about joining a vibrant and high-energy work environment. This role involves providing fast, friendly, professional, and responsive customer service in a food service operation within the casino and entertainment setting. The successful candidate will greet guests warmly and maintain accurate knowledge of food items, preparation techniques, and ingredients. Responsibilities also include ensuring cleanliness and safety at the food station, proper food preparation and presentation according to established menu standards, replenishing necessary supplies, and supporting overall kitchen and service area operations. This position requires teamwork, attention to detail, and dedication to maintaining high standards that enhance the guest experience.
In addition to delivering excellent service, employees at PENN Entertainment benefit from a comprehensive Total Rewards package designed to support their financial, physical, and mental well-being. This package includes wellness programs, day-one medical coverage, 401(k) matching, and potential annual performance bonuses. Paid time off is earned according to local policies and grows with the length of employment. Initial placement within the salary range considers an individual's relevant knowledge, skills, and experience, reflecting PENN Entertainment’s commitment to career growth and employee support.
This role offers a unique opportunity to work at a company where career advancement and skill development are prioritized. New team members will gain valuable experience in a supportive environment that encourages personal and professional growth by offering ongoing training and mentoring. Employees are also encouraged to engage with the broader community of PENN Entertainment by learning about and promoting current casino events and programs. Overall, this position is ideal for individuals who are passionate about delivering exceptional customer service and who want to be part of a leading entertainment company that values its people and its impact on the industry.
Job Requirements
- High school diploma or equivalent
- One to two years related experience in food service operation and/or training
- Knowledge of kitchen sanitation, operation, and maintenance of kitchen equipment
- Basic knowledge of food preparation techniques
- Knowledge of weights, measures, and recipe yield
- Ability to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards as prescribed by company policy
- Must be at least 21 years of age
- Ability to maintain a neat, professional, well-groomed appearance and uphold company appearance and dress standards
Job Qualifications
- High school diploma or equivalent
- One to two years related experience in food service operation and/or training
- Knowledge of kitchen sanitation, operation, and maintenance of kitchen equipment
- Basic knowledge of food preparation techniques
- Knowledge of weights, measures, and recipe yield
- Ability to work nights, weekends, holidays, and overtime as needed
- Professional appearance and grooming standards
- Must be at least 21 years of age
- Ability to maintain neat and well-groomed appearance
Job Duties
- Provides fast, friendly, professional, and responsive customer service
- Greets each guest approaching their station
- Maintains current and accurate information regarding food items including preparation techniques, seasonings, and ingredients
- Responsible for wiping down server-side expo area and all touching areas as needed
- Removes all tainted dishware and trashes to dish pit
- Sweeps floors and keeps them clean and dry throughout shift
- Ensures a successful tray-up and run delivery of all ordered items to the corresponding table
- Reads food orders from computer printout and confirms that all food items are prepared as ordered according to the established menu
- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests
- Ensures plate presentation is according to established guidelines
- Assists in replenishing front line provisions, condiments and plate ware as they become diminished using the FIFO method
- Wipes counter areas, sinks, and floors to maintain a clean and safe work station
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- Provides personalized service and uses guests’ names when possible
- Knows and promotes current casino events and programs and can give guests directions to all casino areas
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
