Food Runner - Southfield/Telegraph

Big Boy is a renowned restaurant chain known for its family-friendly atmosphere, classic American dining experience, and commitment to exceptional hospitality. Established decades ago, Big Boy has built a solid reputation across the country for providing consistently high-quality food and outstanding customer service. With a diverse menu featuring delicious burgers, salads, desserts, and beverages, the restaurant appeals to a wide range of guests, from families to solo diners and groups of friends. Big Boy prides itself on maintaining a welcoming environment where guests feel valued and cared for, making it a popular dining destination in many communities.

As a Big Boy Server, your primary responsibility is to extend exceptional hospitality by providing prompt, courteous service to every guest. This role involves much more than just taking orders and delivering food; it requires a person who is enthusiastic, knowledgeable, and attentive to guests' needs from the moment they step through the door until their dining experience concludes. The server acts as the face of the restaurant, setting Big Boy apart from competitors by delivering service that is not only efficient but also warm and personable. The ability to recall menu items and ingredients and the skill to suggest menu options that fit the guests' preferences are key to creating an enjoyable dining experience.

Additionally, as a server, you play a crucial role as a salesperson. Utilizing proficient menu knowledge and perceptive people skills, you can influence guests' choices, enhance their meal enjoyment, and ultimately increase sales. Attention to detail is paramount, from preparing beverages, salads, and desserts according to set recipes and portion controls to inspecting every food and beverage item before it is served. This ensures perfect execution of each menu item and helps maintain food quality and cost control.

Maintaining safety and sanitation standards is another vital aspect of the role. You are expected to keep the dining area sparkling clean and adhere to all hygiene regulations to provide a safe environment for guests and staff alike. Professional appearance and adherence to uniform standards are mandatory, reinforcing the restaurant's brand image.

Working as a Big Boy Server involves physical stamina since the job requires standing for long periods, bending, reaching, climbing stairs, and carrying trays or supplies up to 30 pounds. The role demands good mobility and coordination, along with strong communication skills to interact effectively with guests and team members. A helpful and friendly personality, combined with the ability to work well with others, contributes to the enjoyment of both guests and staff, fostering a positive and productive work atmosphere.

Overall, the Big Boy Server position offers a dynamic and rewarding opportunity for individuals who thrive in customer-focused environments and enjoy working as part of a team. With a focus on delivering memorable dining experiences, this role fits candidates who want to develop their hospitality and sales skills within a supportive and established company.