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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $12.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible work schedule
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with a distinguished reputation for excellence and innovation. With over $15 billion in assets under management and a global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a significant leader in the hospitality industry. The company boasts a forward-thinking approach and a 30-year track record of success in managing hotels through all stages of the property cycle, including planning, development, recapitalization, and disposition. Known for its diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and... Show More
Job Requirements
- Must be able to communicate effectively both verbally and in writing with employees and guests
- Ability to listen, understand and clarify concerns from employees and guests
- Capable of multitasking and prioritizing departmental functions to meet deadlines
- Approach all interactions with an attentive, friendly, courteous, and service-oriented manner
- Attend all required hotel meetings and training sessions
- Maintain regular attendance according to scheduling needs
- Adhere to Highgate personal appearance and grooming standards including uniform and nametag
- Comply with all Highgate Hotel Standards and regulations
- Demonstrate problem-solving skills including anticipating, preventing, identifying and resolving problems
- Ability to understand and apply complex information from various sources
- Ability to cross-train in other hotel related areas
- Maintain confidentiality of information
- Demonstrate initiative by anticipating guest or operational needs
- Ability to perform heavy work including lifting up to 100 pounds occasionally
- Ability to stand for the entire shift
- Flexibility to work long hours when necessary
- Perform additional duties as requested by management
- Maintain a friendly and warm demeanor at all times
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
Job Duties
- Provide the highest quality service possible to guests while maintaining cleanliness and sanitation throughout hours of operation
- Be attentive, friendly, helpful and courteous to guests, managers and fellow employees at all times
- Keep work areas clean and properly stocked according to the meal period
- Ensure tables are cleaned and set according to property standards
- Break down trays of soiled dishes and linen in the dishroom following established guidelines
- Assist by pre-bussing tables and promptly addressing guest requests
- Complete daily opening and closing duties along with cleaning tasks as outlined in the side-work checklist
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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