Food Runner - PT

Highgate Hotels is a leading real estate investment and hospitality management company with a distinguished reputation for excellence and innovation. With over $15 billion in assets under management and a global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a significant leader in the hospitality industry. The company boasts a forward-thinking approach and a 30-year track record of success in managing hotels through all stages of the property cycle, including planning, development, recapitalization, and disposition. Known for its diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, Highgate emphasizes contemporary programming combined with superior digital expertise. This allows the company to efficiently leverage industry-leading revenue management tools designed to adapt to market changes, ensuring maximum asset value and operational success. The executive team is comprised of seasoned hospitality leaders who provide trusted partnership to top ownership groups and major hotel brands worldwide, cementing Highgate’s role as a premier entity in the hotel management landscape. Visit www.highgate.com for more information.

The role offered is oriented toward maintaining high hospitality standards within Highgate’s properties. This position is characterized by providing exceptional service quality to guests while maintaining strict cleanliness and sanitation standards throughout all hours of operation. Employees are expected to be attentive, friendly, and courteous at all times, not only to guests but also to managers and fellow team members. Responsibilities include maintaining cleanliness and proper stocking of work areas based on meal periods, ensuring tables meet property-specific standards, managing soiled dishes and linens efficiently, and assisting in guest service tasks such as pre-bussing tables and promptly addressing guest requests. The position demands completion of opening and closing duties and adherence to daily side-work checklists. Effective communication skills are essential, particularly in answering phone inquiries with professionalism and efficiency. Team collaboration is highly valued, with employees expected to support their colleagues as needed. Additional responsibilities may be assigned by management, ensuring operational flexibility.

Physical requirements involve the ability to stand for the entire shift and perform tasks requiring exertion reaching up to 100 pounds occasionally. Flexibility in working hours is necessary as extended shifts may be required during busy periods. This role also requires adherence to detailed company policies, including wearing proper uniform and nametag, maintaining personal appearance standards, attending mandatory meetings and training sessions, and consistently meeting scheduling requirements. Employees must demonstrate problem-solving capabilities, multitasking skills, and effective prioritization of departmental functions to meet deadlines. Confidentiality and initiative in anticipating guest or operational needs are also crucial. This position offers an excellent opportunity to be part of a globally recognized company committed to hospitality excellence, employee development, and sustainable operational practices.