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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Training and Development
Employee Discounts
Job Description
Norwegian Cruise Line Holding is a prominent leader in the cruise industry, known for delivering exceptional guest experiences and innovative vacation options across its fleet of ships. The company emphasizes a culture of inclusion, diversity, and excellence, striving to provide a supportive and dynamic work environment for all its employees. With a focus on guest satisfaction and operational excellence, Norwegian Cruise Line offers an array of itineraries that combine entertainment, fine dining, and world-class services tailored to a diverse clientele. The organization values highly trained and motivated team members who contribute to the memorable experiences that define a journey with... Show More
Job Requirements
- minimum of two years experience as a front waiter with fine dining and banquet service experience
- minimum of two years experience selling and serving wine and beverage products
- intermediate to advanced level English verbal and writing skills
- high school diploma or equivalent
- safety, environmental, public health and sanitation training
- ability to work seven days a week
- able to maintain balance while walking and standing
- able to climb ladders and stairs
- able to step over door sills up to 24 inches
- able to move through openings 24 inches by 24 inches
- able to open and close watertight doors up to 55 pounds
- able to move hands and arms in multiple directions and reach above shoulder height
- able to lift, carry, push or pull at least 40 pounds
- able to grasp and manipulate common tools
- able to crouch, kneel and crawl
- able to distinguish texture and temperature by touch
- able to stand for up to four hours with minimal rest
- able to react to visual and audible alarms
- capable of normal conversation
- physically able to handle firefighting equipment
- able to put on personal flotation devices without assistance
- no limiting physical conditions
Job Qualifications
- minimum of two years experience as a front waiter with fine dining and banquet service experience in a 3-star to 4-star hotel, free-standing restaurant with at least 180 seats, or similar shipboard experience
- minimum of two years experience selling and serving wine and beverage products
- intermediate to advanced level English verbal and writing skills including proper grammar
- high school diploma, secondary education degree or equivalent
- training in safety, environmental, public health and sanitation regulations
- passionate about hospitality and customer service
- professional appearance and good hygiene
- respect for coworkers and guests
- able to work seven days a week
Job Duties
- assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
- ensure assigned station is properly setup with required china, glassware, silverware and mis-en-place prior to service
- comply with sequence of service for food and beverage and follow instructions of waiters to ensure timeliness
- resolve service and product deficiencies to ensure guest satisfaction
- clean and set up assigned station at the end of meal periods and complete side-work
- deliver food, beverage orders and amenities to guest staterooms following company procedures
- clear service trays from staterooms, corridors and pantries in timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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