FOOD RUNNER ( Full- Time)

Job Overview

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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Career development opportunities
Meal Allowances

Job Description

This position is with a renowned restaurant dedicated to providing an exceptional dining experience to its guests. The establishment prides itself on high-quality service, delicious cuisine, and a welcoming atmosphere that ensures every visitor feels valued and enjoys their meal to the fullest. Establishing itself as a trusted name in the hospitality industry, this restaurant has continued to grow by focusing on superior food presentation and excellent customer service.

The role in question is that of a food runner, a critical front-of-house team member who ensures that food orders prepared by the kitchen are promptly and accurately delivered to guests. This is a fast-paced, dynamic position requiring attention to detail and an understanding of dining operations to support a seamless guest experience. Food runners contribute directly to guests' satisfaction by maintaining the highest standards of food presentation and ensuring that each dish reaches the customer in perfect condition.

Working as a food runner requires a strong commitment to teamwork, efficient communication with kitchen and service staff, and the ability to manage multiple tasks under pressure. Employees in this role must be physically capable of moving quickly and handling heavy trays safely, serving tables of various sizes, and adapting to the bustling restaurant environment that can include variable noise and temperature levels. The job typically demands flexibility in scheduling, including working evenings, weekends, and holidays, which are peak times for the restaurant.

Key responsibilities focus on delivering prompt and accurate service, greeting guests warmly, and addressing any concerns with professionalism and courtesy. Food runners are the bridge between the kitchen's hard work and the guest’s dining experience; their attentiveness ensures that orders are carefully checked for quality, presentation, and any special dietary needs before being served. Compliance with food safety guidelines and internal policies is mandatory, supporting the restaurant's commitment to health and excellence.

This role offers an excellent opportunity for individuals interested in hospitality, who enjoy working in a fast-paced environment, and are eager to contribute to guest satisfaction. Successful candidates typically possess good communication skills, physical stamina, and a customer-service mindset geared towards providing a memorable dining visit. This food runner position is essential in reinforcing the restaurant’s reputation for attentive, top-tier service and maintaining the smooth flow of operations between kitchen and dining room.

Job Requirements

  • Ability to stand and walk for entire shifts
  • Ability to lift and carry up to 50 pounds occasionally
  • Availability to work weekends, evenings and holidays
  • Effective communication skills in English
  • Ability to follow instructions and multitask
  • Physical stamina required
  • Must be at least 18 years old

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a restaurant or hospitality setting preferred
  • Strong communication and interpersonal skills
  • Ability to work under pressure and in a fast-paced environment
  • Knowledge of food safety and sanitation procedures
  • Basic mathematical skills for order checking
  • Reliability and punctuality
  • Team-oriented mindset
  • Customer service experience advantageous

Job Duties

  • Promptly deliver food to the correct guests according to table and position numbers
  • Available to work a variety of hours, days and shifts, including weekends
  • Safely and effectively transport food or beverages to a table of three in a single trip
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Ability to multi-task calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Read and check each order for any special instructions and/or restrictions before taking it out of the kitchen
  • Confirm that each order has the appropriate preparation, plate ware, garnish, presentation, necessary serving utensils and is complete before taking it out of the kitchen
  • Communicate any food concerns to the Coordinator
  • Communicate and follow up on any guest request or concern
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation guidelines and procedures
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed

Job Criteria

Experience

No experience required


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