Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $11.50
Work Schedule
Standard Hours
Benefits
competitive pay
comprehensive benefits
401k match 25 percent
Employee Discounts
Complimentary Meals
free employee parking
growth and development opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply committed to honoring culture, place, and people. Renowned for its luxury hotels and award-winning restaurants, Heritage Hotels & Resorts stands as a beacon of authentic storytelling, exceptional service, and community pride. Each establishment under its umbrella reflects a dedication to providing guests with memorable experiences that combine the warmth of New Mexican tradition with modern luxury. The group places high importance on taking care of guests, employees, and the neighborhoods it operates within, fostering an environment that values respect, authenticity, and collaboration.
This hospitality group prides itself on creating a supportive, people-first workplace culture that is rooted in the rich heritage and pride of New Mexico. Heritage Hotels & Resorts continually seeks passionate individuals who wish to contribute to these values through outstanding service and dedication. The team-oriented environment encourages growth and development, ensuring employees find rewarding careers in the hospitality industry. Competitive pay and a comprehensive benefits package support their workforce, reinforcing the company's commitment to employee well-being.
The Food Runner role at Heritage Hotels & Resorts is an essential position within the dining operations team. This role requires a reliable and service-driven individual who excels at delivering food orders promptly and accurately to guests. Attention to detail, speed, and excellent teamwork are key elements that ensure smooth service flow and exceptional dining experiences for guests. The Food Runner will be responsible for maintaining high standards of presentation, sanitation, and guest service, which are critical to the property's reputation for excellence.
Food Runners contribute significantly by supporting the server and kitchen teams during peak service times and ensuring that every order meets the group's rigorous standards of quality and presentation. The role demands a professional and positive approach at all times, with clear communication between kitchen staff and servers. This ensures that guest needs are met promptly and any concerns are addressed swiftly and professionally.
Working as a Food Runner also involves maintaining cleanliness and organization in the dining area, ensuring that table settings are kept tidy and complete throughout service. Protecting company assets and maintaining confidentiality of guest information are further responsibilities, highlighting the trust and professionalism expected from all team members. This position is crucial to delivering the impeccable service standards for which Heritage Hotels & Resorts are known, making it an excellent opportunity for individuals passionate about hospitality and guest satisfaction to grow their careers in a vibrant, respectful, and culturally rich environment.
This hospitality group prides itself on creating a supportive, people-first workplace culture that is rooted in the rich heritage and pride of New Mexico. Heritage Hotels & Resorts continually seeks passionate individuals who wish to contribute to these values through outstanding service and dedication. The team-oriented environment encourages growth and development, ensuring employees find rewarding careers in the hospitality industry. Competitive pay and a comprehensive benefits package support their workforce, reinforcing the company's commitment to employee well-being.
The Food Runner role at Heritage Hotels & Resorts is an essential position within the dining operations team. This role requires a reliable and service-driven individual who excels at delivering food orders promptly and accurately to guests. Attention to detail, speed, and excellent teamwork are key elements that ensure smooth service flow and exceptional dining experiences for guests. The Food Runner will be responsible for maintaining high standards of presentation, sanitation, and guest service, which are critical to the property's reputation for excellence.
Food Runners contribute significantly by supporting the server and kitchen teams during peak service times and ensuring that every order meets the group's rigorous standards of quality and presentation. The role demands a professional and positive approach at all times, with clear communication between kitchen staff and servers. This ensures that guest needs are met promptly and any concerns are addressed swiftly and professionally.
Working as a Food Runner also involves maintaining cleanliness and organization in the dining area, ensuring that table settings are kept tidy and complete throughout service. Protecting company assets and maintaining confidentiality of guest information are further responsibilities, highlighting the trust and professionalism expected from all team members. This position is crucial to delivering the impeccable service standards for which Heritage Hotels & Resorts are known, making it an excellent opportunity for individuals passionate about hospitality and guest satisfaction to grow their careers in a vibrant, respectful, and culturally rich environment.
Job Requirements
- High school diploma or equivalent experience or training required
- Excellent verbal communication and customer service skills
- Strong attention to detail and sense of urgency
- Ability to multitask in fast paced environments
- Ability to work collaboratively as part of a team
- Strong work ethic and positive attitude
- Current New Mexico Food Handler Certification required or ability to obtain upon hire
- Ability to work on feet for extended periods in a humid kitchen and dining environment and frequently lift push pull and carry up to 30 plus pounds
Job Qualifications
- High school diploma or equivalent experience or training
- Excellent verbal communication and customer service skills
- Strong attention to detail and sense of urgency
- Ability to multitask in fast paced environments
- Ability to work collaboratively as part of a team
- Strong work ethic and positive attitude
- Current New Mexico Food Handler Certification or ability to obtain upon hire
Job Duties
- Maintain a high level of positive and professional approach with coworkers and guests
- Deliver food orders from kitchen to tables quickly and accurately
- Comply with nutrition sanitation and safety standards at all times
- Maintain cleanliness and professional presentation of the dining area
- Maintain table settings by delivering courses replenishing utensils and being alert to beverage needs
- Assist servers and kitchen team to ensure smooth service flow
- Communicate clearly with kitchen and service staff regarding order status and guest needs
- Support service operations during peak business periods
- Respond promptly and professionally to guest requests and concerns
- Follow all company safety and security policies and procedures
- Maintain a clean organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary client and guest information
- Perform other duties consistent with the functions of this position as needed at the property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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