Food Runner

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.25 - $15.75

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

Team-oriented work environment

Staff meals

Job Description

Phelan Family Brands is a family owned and locally operated restaurant group that prides itself on delivering exceptional dining experiences through dedicated team members and a supportive work environment. Known for its commitment to quality service and fostering a culture of growth and development, Phelan Family Brands continuously seeks passionate individuals who are eager to engage with guests, maintain high standards, and contribute to a positive workplace. With a focus on collaboration, respect, and excellence, the company offers employees opportunities to grow within the organization while being part of a dynamic team that values each member's contribution. As a family-run business, Phelan Family Brands values personal connections both with their customers and employees, ensuring a welcoming atmosphere and a sense of belonging for all involved.

The Food Runner position at Phelan Family Brands plays a vital role in enhancing the guest dining experience by ensuring swift, accurate, and courteous delivery of food and beverages from the kitchen to the table. This role demands both efficiency and interpersonal skills as Food Runners serve as a key link between the kitchen staff and guests, contributing to smooth service flow and customer satisfaction. The Food Runner is responsible for reading food tickets carefully, prioritizing the delivery of dishes based on ticket times, and handling multiple plates while maintaining a friendly and professional demeanor. This role requires excellent communication skills to interact frequently with guests, servers, and managers, promptly addressing any concerns or special requests. Food Runners at Phelan Family Brands must be well-versed in menu knowledge, food safety standards, and service protocols to support quality assurance and uphold the company's high standards.

In addition to delivering food and beverages, Food Runners assist in maintaining the dining area's cleanliness by pre-bussing and bussing tables, refilling non-alcoholic drinks, and ensuring all guest expectations are met before leaving the table. The role is fast-paced and requires resilience, a positive attitude, and the ability to handle stress while maintaining a fun and engaging work experience. Food Runners are encouraged to create regular customers by engaging warmly and attentively throughout the entire dining experience. This position offers an excellent opportunity for individuals seeking to develop their hospitality skills in a family-oriented restaurant group that values service excellence and career advancement. The employment type and salary details are typically provided upon application or interview stage, reinforcing the company’s dedication to transparency and fairness in compensation.

Job Requirements

High school diploma or equivalent
Previous experience in food service or hospitality preferred
Ability to communicate clearly and effectively
Must be able to carry multiple plates safely
Ability to work flexible shifts including evenings weekends and holidays
Strong commitment to customer service excellence
Able to maintain a friendly and positive attitude during busy periods

Job Qualifications

High school diploma or equivalent
Previous experience in a food service or hospitality role preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong customer service orientation
Basic knowledge of food safety and sanitation
Ability to carry and balance multiple plates simultaneously
Positive attitude and ability to handle stress
Team player with a willingness to learn and grow within the company

Job Duties

Ability to accurately read food tickets and correctly calculate and expedite completed food dishes accordingly to longest ticket times expedited first
Ability to promptly inform all Managers of any long time check as per the company ticket time standards
Working knowledge of all food recipes and specs to ensure quality assurance of all food products
Working knowledge and consistent focus on food safety standards
Food runners must always maintain an outgoing personality and be consistently friendly with excellent communication skills
Food runners must have the ability to safely carry and balance several plates of food at one time with a good pace
Food runners must have the ability to quickly read expedited food checks and to correctly deliver food to the table number(s) listed on the food checks
Food runners must have the ability to ensure that all guest expectations have been met before leaving the table
The ability to clearly communicate with guests and to both servers and/or a manager with any concerns or problems with a guest such as a long time ticket a food item that is incorrect or is undesirable to the guest
The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item
A consistent positive attitude handles stress well and maintains a quick pace and the desire to have fun at work
A passion for high standards and the ability to provide Best in class service
Approach all tables with a warm outgoing approach and correctly issue all food and beverage items to our guests
Creates regulars by interacting with guests throughout their dining experience
Observes tables and keeps track of clean dirty and occupied tables
Pre-bus and bus tables as needed
Informs Bussers of dirty tables
Maintains filled water and tea pitchers regularly tours the restaurant to interact with our guests and to provide refills to seated guests
Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs