Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The Ritz-Carlton is a globally renowned luxury hospitality company known for setting the highest standards in service excellence. With more than 100 award-winning properties worldwide, The Ritz-Carlton prides itself on delivering exceptional care and comfort to its guests, creating lasting memories and unparalleled experiences. As a part of Marriott International's prestigious portfolio of brands, The Ritz-Carlton embodies a culture rich in diversity, creativity, and compassion, making it a leader in the global hospitality industry. The company commits to fostering an inclusive, respectful, and supportive work environment where associates of all backgrounds feel valued and empowered. This dedication to its people is a cornerstone of its success and reputation.
The Guest Service Support Expert role is an integral part of The Ritz-Carlton's food and beverage operations, located at the heart of Atlanta, Georgia. As a full-time, non-management position, the role is designed to support various aspects of the food and beverage service ensuring smooth and memorable guest experiences. This job goes beyond just serving food and drinks; it is about creating a unique atmosphere where each interaction contributes to the overall ambiance and guest satisfaction. From setting tables and assisting the kitchen staff to maintaining cleanliness and replenishing supplies, the Guest Service Support Expert helps ensure seamless service delivery.
In this role, the individual will need to demonstrate a hands-on approach, involving physical tasks such as moving and lifting objects, standing or walking for extended periods, and navigating various surfaces, including slippery or uneven floors. Attention to detail, adherence to safety protocols, and maintaining professional appearance and communication are critical to success. This position is perfect for individuals who thrive in dynamic environments and enjoy contributing to a team effort to deliver excellent service. The company supports professional growth and seeks candidates who are eager to learn and uphold the company's Gold Standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming a part of a dedicated team committed to outstanding hospitality and ensuring every guest encounter is extraordinary.
The Guest Service Support Expert role is an integral part of The Ritz-Carlton's food and beverage operations, located at the heart of Atlanta, Georgia. As a full-time, non-management position, the role is designed to support various aspects of the food and beverage service ensuring smooth and memorable guest experiences. This job goes beyond just serving food and drinks; it is about creating a unique atmosphere where each interaction contributes to the overall ambiance and guest satisfaction. From setting tables and assisting the kitchen staff to maintaining cleanliness and replenishing supplies, the Guest Service Support Expert helps ensure seamless service delivery.
In this role, the individual will need to demonstrate a hands-on approach, involving physical tasks such as moving and lifting objects, standing or walking for extended periods, and navigating various surfaces, including slippery or uneven floors. Attention to detail, adherence to safety protocols, and maintaining professional appearance and communication are critical to success. This position is perfect for individuals who thrive in dynamic environments and enjoy contributing to a team effort to deliver excellent service. The company supports professional growth and seeks candidates who are eager to learn and uphold the company's Gold Standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming a part of a dedicated team committed to outstanding hospitality and ensuring every guest encounter is extraordinary.
Job Requirements
- high school diploma or G.E.D. equivalent
- no previous related work experience required
- ability to stand, sit, or walk for an extended time
- ability to lift objects up to 25 pounds unaided and 50 pounds with assistance
- ability to bend, twist, pull, and stoop
- ability to follow company policies and procedures
- ability to maintain professional personal appearance and communication
Job Qualifications
- high school diploma or G.E.D. equivalent
- previous experience in a food and beverage environment preferred
- no supervisory experience required
- ability to work full time
- excellent customer service skills
- ability to work on feet for extended periods
- strong communication skills
Job Duties
- set tables for guests
- assist kitchen staff as needed
- clean work areas and maintain cleanliness standards
- replenish supplies to ensure smooth operations
- support food and beverage transactions
- follow safety protocols and company policies
- maintain professional appearance and communication
Job Criteria
Experience
No experience required
Job Location
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