Food Runner

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $12.00

Work Schedule

Flexible

Benefits

Insurance enrollment

Paid Time Off

Holiday pay

401(k) Plan

hotel discounts

Travel Discounts

Professional Development

Job Description

First Hospitality is a distinguished hotel development, investment, and management company headquartered in Chicago and established in 1985. Known for its visionary and progressive approach, First Hospitality prides itself on creating value through exceptional service and a willingness to embrace innovative methods. The company is committed to fostering a diverse and inclusive workforce where differing perspectives and backgrounds are not only respected but celebrated. This inclusive environment encourages collaboration, flexibility, and fairness, ensuring that all employees can thrive and contribute meaningfully to the organization’s success. With a focus on creating outstanding experiences for guests and a supportive, dynamic workplace for staff, First Hospitality stands out in the hotel industry as a leader in quality and excellence.

The role of Food Runner / Busser at First Hospitality plays a vital part in enhancing the guest experience within the hotel’s restaurants. This position is essential in ensuring that food and beverage items are delivered promptly and accurately, maintaining the smooth operation of service floors. Food Runners / Bussers work closely with servers, bartenders, cooks, dishwashers, and managers to achieve superior guest satisfaction. The role requires effective communication skills and a proactive mindset to meet and exceed guest expectations consistently.

Food Runners / Bussers are responsible for preparing and maintaining the restaurant environment, including cleaning and stocking supplies, retrieving and delivering guest orders, and clearing tables efficiently. They are expected to greet guests warmly with charisma and personalized communication, demonstrate knowledge of menu offerings, and collaborate with kitchen and bar staff regarding special requests. The position demands physical stamina, as it involves standing for extended periods, frequent walking, bending, reaching, and lifting. This role offers an excellent opportunity for individuals who enjoy working in a team-oriented and fast-paced environment focused on hospitality and guest services.

At First Hospitality, employees enjoy extensive benefits starting from day one, including insurance enrollment, paid time off, and holiday pay, with 401(k) enrollment available after 30 days. Additional perks include hotel and travel discounts at global destinations and opportunities for professional development and advancement within the company. This position is well-suited for those passionate about hospitality, eager to learn, and looking to grow their careers in a reputable and supportive company.

Job Requirements

You must be able to speak, read, write and understand the primary language(s) used in the workplace
Great communication skills, both verbal and written
Able to stand for hours at a time
Able to grasp, stand, walk, bend, reach, pivot, and stoop often and repeatedly

Job Qualifications

Great communication skills, both verbal and written
Ability to speak, read, write and understand the primary language(s) used in the workplace
Previous experience in hospitality or customer service preferred but not required
Friendly and approachable demeanor
Ability to work effectively in a fast-paced team environment
Knowledge of food and beverage products is a plus
Willingness to learn and accept feedback positively

Job Duties

Assist in preparing the restaurant by cleaning and stocking as needed
Proactively obtain necessary supplies from storage areas and prep for use
Retrieve guest food and/or beverage orders and accurately and efficiently deliver to the guest
Provide each guest an individualized greeting using charisma and stylized communication
Confidently know the current food and beverage offerings and answer questions or make recommendations
Notify bar and kitchen staff of special requests or needs, and work as a team to deliver on expectations
Maintain cleanliness of restaurant spaces to be inviting and accommodating
Clear unneeded items from tables throughout and after the guest dining experience
Dispose of trash and deliver used dish- and bar-ware to the appropriate location
Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation
Complete additional duties as assigned as part of a team dynamic