Food Runner

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee assistance program
Professional development opportunities
Employee Discounts
Retirement Plan
Diversity and inclusion initiatives

Job Description

United Service Companies is a reputable organization dedicated to providing exceptional hospitality services across various sectors, including hotel and restaurant industries. Known for its commitment to high standards and guest satisfaction, United Service Companies operates bustling establishments such as the Maverick Hotel and Restaurants where attention to detail, professionalism, and customer care are prioritized. The company cultivates a culture of diversity and inclusion, ensuring a supportive and respectful environment for both employees and guests. It complies with all relevant equal employment opportunity laws and supports accommodations for applicants and employees with disabilities and medical needs. The Maverick brand under the company umbrella stands out for its dedication to excellent food, beverage service, and overall guest experience, anchored by a professional team with a passion for hospitality.

The Food Runner role at Maverick Hotel and Restaurants is pivotal in maintaining the smooth operation of the dining service. This position is primarily responsible for setting up the restaurant for service by ensuring that all food items, plateware, glassware, and flatware are correctly prepared and delivered promptly to guests. Food Runners work closely with servers, bartenders, and Managers on Duty (MODs) to uphold the company’s standards. The role demands a proactive attitude towards restocking supplies, maintaining cleanliness and organization in service and kitchen areas, and polishing flatware, glassware, and plateware to the highest presentation standards. A Food Runner also handles the important task of clearing dirty dishes and linens, facilitating quick turnover, and supporting overall colleagues to maintain exemplary service quality.

Beyond the kitchen and dining room tasks, Food Runners are the face of Maverick Hotels and Restaurants to guests, tasked with delivering warm welcomes and sincere farewells that enhance the overall guest experience. They must be knowledgeable about hotel amenities and special events to assist guest inquiries effectively. Safety and professionalism are integral to the role, with responsibilities including vigilance regarding potential hazards and adherence to company dress code and conduct standards.

This role requires a high school diploma or equivalent, customer service and food and beverage experience, and the ability to function efficiently in a fast-paced, team-oriented environment. Effective communication, excellent listening skills, and the ability to handle pressure with professionalism and tact are essential qualities for a Food Runner. Physical stamina is also required, as the job involves extensive standing, walking, lifting up to 50 pounds, and working in variable weather conditions.

Working as a Food Runner at Maverick Hotel and Restaurants within United Service Companies offers candidates the opportunity to develop their hospitality skill set while contributing to a dynamic and guest-focused team. The organization is dedicated to fostering growth, respect, and a collaborative atmosphere where everyone is empowered to deliver excellent experiences. This employment opportunity is ideal for those passionate about hospitality who thrive in a customer-service role demanding agility, communication, and attention to detail. United Service Companies promotes equal opportunity, a safe working environment, and reasonable accommodations, underpinning their commitment to employee welfare and inclusive excellence.

Job Requirements

  • Must be a United States citizen or possess a valid work permit
  • Must be able to accurately follow instructions, both verbally and written
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must be able to work under pressure
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must always ensure a teamwork environment
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests

Job Qualifications

  • High school diploma or equivalent
  • At least one year customer service experience required
  • At least six months food and beverage experience required
  • Prior experience as Server Assistant or Food Runner preferred

Job Duties

  • Ensures all glassware, flatware and plateware are sanitized and available as needed
  • Always keeps sanitation solution up to Maverick Hotels and Restaurants code and sets up bussing and water stations for service
  • Polishes glassware, plateware and flatware using dishwashers or by hand
  • Place clean dishes, utensils, and cooking equipment in designated areas
  • Assists in counting of inventory of flatware, glassware and plateware
  • Maintains proper placement and organization of day-to-day utensils
  • Maintains proper storage of dish dollies, glass racks and flatware
  • Maintains kitchen work areas, expo line, and utensils in clean and orderly condition
  • Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, etc.
  • Sorts and removes trash, placing it in designated pickup areas
  • Works diligently to avoid breakage and loss
  • Ensures that all dishes and utensils are properly stocked and stored
  • Offers warm and sincere welcome/farewell for all guests of Maverick Hotel and Restaurants locations
  • Maintains an up to date working knowledge of all location amenities as well as any special events
  • Interacts with all fellow associates and Maverick MODs in a professional manner, assisting other departments when necessary
  • Attends assigned department meetings and appropriate location specific meetings
  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
  • Acts with responsibility towards all company property, supplies and equipment
  • Maintains a professional appearance. Follows all Maverick Hotel and Restaurant dress code standards

Job Criteria

Experience

Entry Level (1-2 years)


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