Food Runner

Sonesta International Hotels stands as the 8th largest hotel company in the United States and continues to experience rapid growth. The company is a prominent name in the hospitality industry, known for its diverse portfolio that includes full-service and focused hotels situated in major cities across the country and beyond. Sonesta operates over 1,000 properties across eight countries, offering a wide array of lodging options including owned, managed, and franchised hotels. This extensive network enables Sonesta to be a destination of choice wherever travelers wish to be, blending quality, value, and exceptional service to all guests. The organization places a strong emphasis on the human side of hospitality, aiming to deliver service with passion, build loyalty with purpose, and create experiences that connect guests meaningfully to their surroundings and to the brand itself.

The role of a Food Server at Sonesta International Hotels is integral to delivering the memorable dining experiences the brand promises. As a Food Server, the primary responsibility is to ensure that food items are served promptly as soon as they are ready, coordinating the service so that all guests seated at a table receive their meals simultaneously, highlighting the importance of timing and attention to detail. This function is vital to maintaining the high standards of guest satisfaction and operational efficiency that Sonesta upholds. The job requires standing and moving quickly throughout shifts, with physical demands such as lifting, bending, kneeling, stooping, pushing, pulling, and wiping. Servers must be capable of handling items weighing up to 50 pounds regularly. Beyond the physical duties, the role demands a genuine passion for hospitality and engaging service — recognizing individual guests, anticipating their unique needs, and consistently exceeding expectations.

The Food Server is expected to deliver the Sonesta GUEST model of customer service, which includes Greeting guests warmly, Using eye and ear contact along with calling guests by name, Establishing and anticipating needs, Solving and owning all requests or complaints, and Thanking each guest sincerely. Collaboration and respectful communication with colleagues are also essential to build a supportive and effective team working environment. Additional responsibilities may include supporting other hotel operations as required, emphasizing versatility within the team. The pay range for this role is competitive, from $20.00 to $22.00 per hour, which may vary depending on job-related knowledge, skills, and specific experience. Sonesta also offers a comprehensive benefits package acknowledging the importance of health and financial security for its employees and their families, making it not only a job but a rewarding career opportunity for those who thrive in a fast-paced and guest-focused environment.